FC 25 Arc a750

[Haider97235]

Hello Intel, I am one of the users of the Arc A750 graphics card and I am facing a big problem in the game FC 25, where moving black dots appear on the screen during cinematic scenes... In general, the performance of the card in this game is weak and there are lags in it, and this stems from your negligence in addressing the issue in driver updates, so please fix the problems quickly.

[DhannielM_Intel]

Hi Haider97235,

Thank you for posting in the community. To further investigate this matter, could you please answer the following questions? Your responses will greatly assist in our investigation:

1. What troubleshooting steps have you already taken?
2. What is the current graphics driver installed on your system?
3. Did you check the "Clean Installation" checkbox when installing or updating the driver?
4. Have you used Display Driver Uninstaller (DDU) to completely remove the driver before installing a new one?
5. Is the resizable bar enabled in your BIOS?
6. Which gaming platform did you use to download the game (e.g., Steam, Epic Games)?
7. Could you share an image of the black dot you are seeing on your screen while playing?
8. Can you provide a screenshot of your in-game graphics and display settings?

Regarding the performance issue, I would like to visually assess the FPS you are experiencing. Please use the CapframeX application to record your FPS while playing the game. After recording, it will generate a JSON file that you can send here. For guidance and instructions, please follow this link.

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Haider97235,

I wanted to check if you've had an opportunity to look over the questions I sent. Please inform me as soon as possible so we can decide on the next steps to address this issue.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Haider97235,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician