Intel Arc B580 - Severe Freezing During Multitasking

[Mookei]

Hi,

Switfishere have already posted the issue but was asked to make a new post.

Intel Arc B580 - Severe Freezing During Multitasking and Streaming - Intel Community

When I bought the Inter Arc B580 all was good until I switched to Windows 11. Then I noticed that any multitasking created stuttering and freezing for example I was playing a game and had a browser with youtube, tried both chrome and edge. The browers stuttered or some times freezed so I hade to close the browser and open it again. When I played the game and I tabbed out the game was stuttering. 

After reading the post and troubleshooting from Swiftishere I disabled ReSize Bar and all seems fine. FPS in the game dropped but multitasking felt smooth.

I tried enabling ASPM as guided by Dhanniel and re-enabled ReSize Bar. And by enabling ASPM it seemed to be better but still not good, so going to disable ReSize Bar again until it's fixed.

Some of my hardware might be a bit old but I did not have the issue with Windows 10.

SSU log Attached

Br

Mookei

[Mike_Intel]

Hello Mookei,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. When did you start noticing the issue?
2. Did you change any settings before the issue started?
3. Are you using an Intel brand Arc B580?
4. What is the specification of your Power Supply?
5. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mookei]

Hi Michael,

When did you start noticing the issue?

About 6 weeks ago after I undated from Windows 10 to Windows 11. I did not feel this issue with Windows 10.

Did you change any settings before the issue started?

Upgraded to Windows 11
Are you using an Intel brand Arc B580?

Yes

What is the specification of your Power Supply?

Corsairs RM750X

What are the troubleshooting steps that you tried so far?

Reinstalled drivers and made sure that they where up to date but the only thing that have worked is as described shwiftishere's troubleshooting by disable Re-size bar. https://community.intel.com/t5/Intel-ARC-Graphics/Intel-Arc-B580-Severe-Freezing-During-Multitasking-and-Streaming/td-p/1690562

[Mike_Intel]

Hello Mookei,

Thank you for the update.

Please try to reinstall the driver using DDU methos for us to check if this is a driver issue. Kindly refer to the link below for the link of the DDU steps and link of the latest driver:

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Once done and you are still having the same issue, please help generate the latest SSU logs of your system. Please refer to the link below for the steps:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mookei]

Hi Michael,

Reinstalling the driver using DDU method seemed to be the solution and I've reactivated Re-size. It seems to be much better so I will run it and get back it it stats to freeze again.

Thank you for your support!

Br

Mookei

[Mike_Intel]

Hello Mookei,

Thank you for the update.

I am glad to hear that. Kindly update me again if you are not having the issue after your further test.

Please tell me if we can close this issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mookei]

Hi, Michael,

I've used it for 2 days now and there still is some freezing issue, a bit better after reinstalling the driver using DDU method but unfortunately still not good enough.

I also see that others have the same issue and an investigation have been started Intel Arc B580 - Severe Freezing During Multitasking and Streaming - Intel Community

Br

Mookei

[FachryNugraha]

Hi Michael

Please investigate this issue immediately

I’ve been waiting for answers

This is a big issue

Mookei also have mentioned the related post from swiftishere

Thankyou

[Mike_Intel]

Hello Mookei,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mookei]

Hi Michael,

I installed the new update 32.0.101.6881 yesterday and reinstalled the driver as well when doing the update and it's ok again.

I read the update release notes and saw "Visual corruptions may appear in certain scenarios with multiple application interactions."

But tbh I want a few days to verify that eveything is ok.

Br

Mookei

[Mike_Intel]

Hello Mookei,

Thank you for the update.

This is a good development. I will give you few days to test it and send another follow up in case I don't get an update from you.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mookei]

Hi Michael,

After the update is see improvements and it works better, but still not 100%. But still good enought that I think we can close the ticket as I hope it will be improved in more updates. If note I will create a new ticket

FachryNugraha if you still have an issue after the update you should create a new ticket.

Br

Mookei

[Mike_Intel]

Hello Mookei,

Thank you for the update and I am glad to hear that.

Since you said we can close the case, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Mookei,

By the way, before we close this request. Let me add more troubleshooting since I noticed this after reviewing the information that you sent.

You may consider performing a BIOS update, as the SSU logs indicate that the BIOS is outdated. Updating the BIOS can sometimes stabilize the system. Here is the link to download the latest BIOS of your motherboard: https://www.msi.com/Motherboard/Z590-PRO-WIFI/support

For more information about the graphics card, you can refer to our Intel® Arc™ Graphics – Desktop Quick Start Guide article. If you need additional assistance, please create a new thread, as we will not be able to monitor this thread once we close this inquiry.

Lastly, we are suggesting further troubleshooting because it is unusual for the system to freeze simply by disabling ReSize Bar, as this should not occur.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mookei]

Hi Michael,

Good eye! I thought I've updated it a year ago but apparently not so updated it now and it did approve the performance.

I've also read that this is now a known issue so hope that the future updates will improve the performance more. But for now it's a big improvement sicne the issue started so thank you so much for your support!

Br

Mookei

[Mike_Intel]

Hello Mookei,

I hope you are having a good day.

I am just sending a follow up to check if you were able to review my last post.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Mookei,

I hope you are having a good day.

I am sending another follow up to check if you still have issues. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician