Graphical issues and driver restarts - Hunt Showdown 1896

[HappySalmon]

Hello

I have been in contact with the support team from Crytek about this and apparently they do not do any testing on Arc cards nor do they have any plans to implement XeSS, perhaps you should get in touch with them about that.

The issues that occur is according to them(after sending them logs) a driver restart, the game freezes for a split second and then the fps ramps up again from seemingly zero. This happens very often and only in this game as far as I'm aware.

Another issue us that textures on models sometimes don't seem to load in properly, but it's not the whole model but depends on the viewing angle, possibly a lighting issue?
I'm sending a few screenshots of the issue.

[RandyT_Intel]

Hi @HappySalmon,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Have you noticed any signs of overheating in the system? 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Additionally, you may follow this guide on how to report performance issues in the game. 

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[HappySalmon]

Hello Randy

I don't remember when I didn't have this issue. 

No changes have been made to the system.

No overheating.

Steam.

Since I am running a B580 and an A770 before that, I of course always perform clean driver installations, often with DDU.

[RandyT_Intel]

Hi @HappySalmon,

Since this appears to be a performance issue related to your graphics card, I can definitely investigate it on my end. However, I’ll need your CapFrameX data to begin testing.

Please follow the guide on how to record gameplay using CapFrameX. You can refer to the section titled “Performance Issues Instructions” for detailed steps.

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Best regards,  

Randy T.  

Intel Customer Support Technician  

[HappySalmon]

Hello Randy

You are correct, this is a performance issue related to your graphics card so you may definitely investigate it on your end.

I'm not downloading anything else.

[RandyT_Intel]

Hi @HappySalmon,

I’m happy to begin investigating the issue; however, without the necessary data from your end, we’re unable to finalize our recommendation. I’ve already provided instructions on how to report the issue, including the use of CapFrameX for performance analysis. Installing and using CapFrameX poses no risk and can be very helpful in identifying performance concerns.

If you prefer not to proceed with that, I fully respect your decision. Please note, though, that without this data, we’re unable to move forward with a deeper investigation.

Let me know if you need any further assistance or if there’s additional information you’d like from me. Based on the SSU report so far, everything appears to be up to date.

Best regards,  

Randy T.  

Intel Customer Support Technician