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Hello!
I have been at this for about the past 4 hours. I do not know why I cannot run a game without it crashing and me having to restart my PC.
What I have done:
- updated GPU drivers (used DDU)
- updated BIOS drivers and chipset drivers
- changed PCIE slots
I have genuinely browsed every single post in this forum and tried very recommended fix, and nothing is working.
Attached is the commonly requested SSU as of 4.13.2025.
Along with that my fans seem to run on bootup and shut down but nowhere in between, I heard that they are programmed to run when the PC gets too hot but at 53 degrees Celsius they are still not turning. please help.
To note this was purchased through Amazon from WEELIAO, who are stated to be a verified distributor for Intel GPUs.
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Hi Nichole,
Thank you for posting in the communities!
I'm sorry to hear that your system is giving you trouble. Please supply the information requested here so that we can better assist you and identify the best course of action.
- Do you have a particular game that's experiencing these issues?
- Does that game is working fine before? if yes, what are the changes on the system before you encounter the issue? is it a software update, driver update, or hardware update.
- have you already tried removing the GPU and using only the iGPU to test the games if it will still crash?
Best regards,
Earl E.
Intel Customer Support Technician
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Hi Nichole,
I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.
Best regards,
Earl E.
Intel Customer Support Technician
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Hi Nichole,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Archie D.
Intel Customer Support Technician
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