HELP ME PLEASE

[mercuryy]

I wanted to update my graphic drivers because they were from 2022 and I downloaded Intel Arc because I have a Intel UHD Graphics GPU and when I downloaded and restarted my PC this app made my display colors different. I cant use my night light and my eyes hurts please someone help me with this.

[AlHill]

Caspitalized, desperate pleas for help.  I love it.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[mercuryy]

I did it.

[AlHill]

First, you are on bios 1.26.   The latest is 1.35.   You should install that now:

https://www.acer.com/us-en/support/product-support/Aspire_A515-56/downloads?suggest=Aspire_A515-56;0

Second, the latest graphic driver can be found here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Report back.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[mercuryy]

What I need to download exactly?

[Senkuchan]

It might be better to use the graphics driver from acer, as it is designed specifically for your acer computer. The driver from the intel website is only a generic version and may not work well with your system. To troubleshoot the issue, try this link: https://www.acer.com/us-en/support/product-support/Aspire%20A515-56/downloads

You will need to download the VGA Driver(UMA) version 30.0.101.140.

Hope this helps!

[mercuryy]

But these drivers are from 2022

[Senkuchan]

The driver from the acer website may be outdated, but it is customized for your computer. I recommend you try downloading the drivers from acer to narrow down the issue. If you want to learn more about the difference between intel generic driver and oem, you can read these articles:

https://www.intel.com/content/www/us/en/support/articles/000038757/graphics.html

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics/processor-graphics.html

There are two alternatives for you, either using the intel generic driver or the OEM driver.

[mercuryy]

Where I need to extract the files from the zip archive

[Senkuchan]

You can extract it to any of you folders