Intel ARC A750: Issues with games "Metal Slug XX"

[Monty]

Hello,

Previously tried to resolve mi issues using Intel's Discord support but no one solved my problem, I hope to receive help using this forum.

Hardware:

- CPU: Ryzen 3700X

- GPU: ARC A750

- MB: ASRock B450M Steel Legend (Bios Updated)

- RAM: 32GB

Actually I have some problems with the Next games:

-Metal Slug XX (OpenGL): Graphical artifacts, poor colors and the most part become black, lines appears rounded the different sprites.

[IsaacQ_Intel]

Hello @Monty

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Please provide us with the Game version.

2.      Does this issue happen in other apps?

3.      Could you please explain if there are specific steps to reproduce the issue?

4.      Which are the game settings (low, medium, high)? (screenshots if possible)

5.      What is the power supply that is being used with this GPU?

6.      Does this issue happen with the iGPU?

7.      Can you please provide us with videos or pictures of the issue?

8.      Does this issue happen in a specific zone of the game?

9.      Does this issue happen when you are performing a specific task?

10.  Is the resizable BAR enabled?

11.  Did this issue start after an update?

12.   What client are you downloading your games from? (Steam, epic, Origin, etc)

Also, please provide us with the following:

·        Intel System Support Utility (Intel SSU) report.

o   [Download the Intel SSU].

o   Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."

o   Click on the menu where it says: "Summary" to change it to "Detailed View."

o   To save your scan: click "Next"; then "Save."

·        Intel® Graphics Command Center report:

o   Open the Intel Graphics Command Center

o   Navigate to the Support tab

o   Select System Diagnostic

o   Click Generate Report

o   Select Save and name the output file.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Monty

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Monty]

Hello Isaac.

1.      Please provide us with the Game version. STEAM version

2.      Does this issue happen in other apps? Yeah Same problem with Emulators that use OpenGL as a Native API

3.      Could you please explain if there are specific steps to reproduce the issue? Re-install game, Update ARC Drivers.

4.      Which are the game settings (low, medium, high)? (screenshots if possible) Is a 2D game, no graphical presets.

5.      What is the power supply that is being used with this GPU? EVGA 650W plus Bronze

6.      Does this issue happen with the iGPU? My CPU is not an APU, but I used to use a NVidia GTX 1050Ti and the game worked fine.

7.      Can you please provide us with videos or pictures of the issue? YES.

8.      Does this issue happen in a specific zone of the game? During the gameplay, appears a lot of strange lines (OpenGL game). Same problem with emulators using the same API. I attached a video.

9.      Does this issue happen when you are performing a specific task? All the time in game.

10.  Is the resizable BAR enabled? YEAH.

11.  Did this issue start after an update? No, The problem exist with the ARC A750, I tried using all drivers version, but always is the same.

12.   What client are you downloading your games from? Steam

I think is a driver issue.

Also, please provide us with the following:

·        Intel System Support Utility (Intel SSU) report.

o   [Download the Intel SSU].

o   Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."

o   Click on the menu where it says: "Summary" to change it to "Detailed View."

o   To save your scan: click "Next"; then "Save."

·        Intel® Graphics Command Center report:

o   Open the Intel Graphics Command Center

o   Navigate to the Support tab

o   Select System Diagnostic

o   Click Generate Report

o   Select Save and name the output file.

[IsaacQ_Intel]

Hello @Monty

Thank you for all the information provided.

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello @Monty

Thank you for your patience.

Please try the following:

DDU

Regarding this issue, we would like to recommend running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should intall the latest driver from Intel BETA driver, 31.0.101.4576. The DDU tool will eliminate all drivers and leftover files from previous driver versions.

Please let us know if the issue is present in all the drivers tested.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Monty]

Hello Isaac,

I reinstalled a clean copy of Windows (In a different SSD ), With a clean ARC drivers. and yes I reinstalled a clean copy of ARC drivers many times.

[IsaacQ_Intel]

Hello @Monty

Thank you for your reply.

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Monty]

Thank You very much. 

[IsaacQ_Intel]

Hello @Monty

Thank you for your patience.

We are still working on this issue, we will keep you posted once we have results.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Monty]

Hello Isaac,

I want to inform recently I did a clean installation of the new drivers (31.0.101.4577) but unfortunately the issue persists.

[IsaacQ_Intel]

Hello @Monty

Thank you for your patience.

We are sorry to hear that the issue persists even when updating to the latest Intel driver version. Also let me tell you that we are currently reproducing your issue in our lab, and we have tried multiple drivers and the issue was reproduced. We're almost done, but we need a little more time.

We appreciate your patience, once we have finished the whole process, we will be back with you.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Monty]

Hello Isaac,

Thank you,  I'm still waiting for it.

Have a nice week.

[Monty]

Hello Isaac,

I want to inform recently I did a clean installation of the new drivers (31.0.101.4644) but unfortunately the issue persists.

[Monty]

Hello Isaac,

I want to inform recently I did a clean installation of the new drivers (31.0.101.4672) but unfortunately the issue persists.

[Andres_Intel]

Hello Monty,

Thank you for your time and for reporting this issue.

Our priority is to target the most popular games and apps to focus our efforts on providing a high-quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2023 and beyond. While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.

For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,  

Andres P. 

Intel Customer Support Technician