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Intel ARC A750/Problem with games: Tinykin, Metal Slug XX, The King of Fighters XIV, Resident Evil 5

Monty
Novice
904 Views

Hello,

 

Previously tried to resolve mi issues using Intel's Discord support but no one solved my problem, I hope to receive help using this forum.

Hardware:

- CPU: Ryzen 3700X

- GPU: ARC A750

- MB: ASRock B450M Steel Legend (Bios Updated)

- RAM: 32GB

 

Actually I have some problems with the Next games:

-Tinykin (DX11) : During gameplay is not possible to play because the screen become white-like and different artifacts appears.

-Resident Evil 5 (DX9): game doesn't start.

-Metal Slug XX (OpenGL): Graphical artifacts, poor colors and the most part become black, lines appears rounded the different sprites.

-The King of Fighters XIV (OpenGL): Graphical artifacts, poor colors and the most part become black, lines appears rounded the different sprites.

 

 

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Jose_Intel
Employee
765 Views

Hello Monty

 

Thank you for the reports.

 

We are going to check the issue internally, as soon as we have an update we will let you know.

 

Best regards,

Jose B.

Intel Customer Support Technician


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8 Replies
Jose_Intel
Employee
875 Views

Hello @Monty

 

Thank you for posting on the Intel️® communities.   

 

I am sorry to hear that you have problems with Intel® Arc™ A750 Graphics, and I’ll be more than happy to help you.

 

In order to have better control and keep everything organized, we will focus on Resident Evil 5. Could you please open a new thread for every game that is not working properly?

 

Please answer the following:

·      Was the game working before or it never did?

·      What is the game distribution service?

·      Is Resizable BAR enabled?

·      Is there any error code? You can attach screenshots.

·      Have you tried older driver versions?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

 

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

 

Best regards,

Jose B.

Intel Customer Support Technician


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Monty
Novice
851 Views

Thank you,

About Resident evil 5

 

Please answer the following:

·      Was the game working before or it never did?

        Never did it.

·      What is the game distribution service?

       Steam

·      Is Resizable BAR enabled?

       YES

·      Is there any error code? You can attach screenshots.

       No errors, the game just cant be launched

·      Have you tried older driver versions?

       Yeah with All.

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Jose_Intel
Employee
820 Views

Hello Monty

 

Thank you for that information.

 

Please do not forget to attach the reports from Intel® System Support Utility for Windows and Intel® Intel Graphics Command Center

 

Best regards,

Jose B.

Intel Customer Support Technician


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Monty
Novice
780 Views

Hello Jose,

I attached the files.

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Jose_Intel
Employee
766 Views

Hello Monty

 

Thank you for the reports.

 

We are going to check the issue internally, as soon as we have an update we will let you know.

 

Best regards,

Jose B.

Intel Customer Support Technician


Monty
Novice
761 Views

Hello jose,

 

Thank you very much.

 

Have a nice day.

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Monty
Novice
713 Views

Hello Jose.

 I Installed the new driver (31.0.101.4577) the game works correctly.

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Jose_Intel
Employee
694 Views

Hello Monty

 

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.


Thank you for your understanding.   

 

Best regards,

Jose B.

Intel Customer Support Technician


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