Lineage2M畫面凍結

[kokolalama]

A770在最新版本4502、4514玩Lineage2M時，有機率發生畫面凍結，只能使用工作管理員關閉遊戲，4369沒有這個問題，已多次安裝驅動交叉測試。

[Andres_Intel]

Hello kokolalama,

Thank you for posting on the Intel communities. I am sorry to hear that you are having freezing issues with your Intel® Arc™ A770 Graphics, I will be happy to help you.  

請注意，我只能用英語支援您。我已使用網路翻譯工具來翻譯此回復，因此可能會有一些不準確的翻譯。

To have a better understanding of the situation, please answer the following questions: 

• Take a video of the issue.
• Take screenshots of the game settings.
• Where the game was downloaded? For example Epic, Steam, etc. If possible, provide the link.
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello kokolalama,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,  

Andres P.  

Intel Customer Support Technician

[kokolalama]

https://odysee.com/Lineage_2M_COOL:1

GOOGLE translate：

23:16
A frozen game window has occurred and the game cannot be clicked.

23:19

Games that execute normally.

4502、4514、4575

The time is not fixed, a certain game window will freeze

4369

game works fine

This game has its own version in different regions

[Andres_Intel]

Hello kokolalama,

Thank you for your response and all the information provided has been really helpful.

Please answer the questions below to be able to start with the troubleshooting steps:

• Provide the link of the website or store where you downloaded the game.
• Take screenshots of the game settings, this is to ease the process of replication in case we need to reproduce the issue.
• Download, run, save and attach the report for the following tools to have a better understanding of you system: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[kokolalama]

download：
https://ncpurple.com/th/intro/index?installerCode=l2mnct

game setting：

system：

[Andres_Intel]

Hello kokolalama,

Thank you for your answer, it has been really helpful.

Please follow the steps below and let me know the results:

• Clean install the graphics driver to version 31.0.101.4575 using Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello kokolalama,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello kokolalama,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician

[kokolalama]

• Clean install the graphics driver to version 31.0.101.4575 using Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

         DDU v18.0.6.4

test drive today

Intel® Graphics Driver.0.101.4577

game freeze：

https://odysee.com/cba1d3a5-779c-4c9c-9e51-c43acba09005:c

game is working

https://odysee.com/2fe9dc92-9ed5-479f-ae77-cc509a353f3d:1