Intel ARC770 Doesn't work in DX11 mode [Nexon Vindictus]

[Kawada]

Arc 770 :Nexon Vindictus x64 DirectX11 (DX11 MODE)
Driver version: 31.0.101.4885

System: Windows 10 pro 22H2

CPU: Intel I9 10980XE

MB:Gigabyte X299X Aorus Master

RAM:team DDR4 16G *8 3200

VGA:ARC 770 LE 16G

PSU :TT 1000W GOLD

Texture corruption when gaming with Dx9 mode x64

DX11 x64  Game Crashing

[Kawada]

Update Driver to 31.0.101.4887 version

"DirectX11 Failed to Create Vertex buffer " issue

[Jean_Intel]

Hello Kawada,

Thank you for joining the Intel Communities. We would be more than glad to help you solve the problems with Nexon Vindictus x64. However, we would like to let you know that we ask you to report one issue per thread, to keep the threads organized and avoid confusion. We understand that the issues are related to the same game, but since both issues are different and occur when using different APIs, the cause will be different between one and another. Based on this, we will proceed to support the DX11 crashing issue on this thread, and invite you to open another thread for the texture corruption when using DX9.

To further assist you with the crashing problem, we want to request the following information:

• Did you have another graphics card installed before the Intel Arc Graphics?
• Which game distribution service did you use to obtain the game? (Steam, Epic Games, Microsoft Store, Xbox Store)
• You mentioned that the game crashes, but when does it happen? Is it related to a game mode, location, or mission?
• What troubleshooting steps have you tried to solve the problem?

Best regards,

Jean O.

Intel Customer Support Technician

[Kawada]

EN:
Hello Jean, 
Thank  your reply.
When I use DX9 x64 mode,  i can Play ,but it Texture corruption .
I want to chang api to dx11  ,than restart game  ,it will show "DirectX11 Failed to Create Vertex buffer " issue

information:
1. Yes ,AMD Radeon RX6800, but i use AMD Clean Ulity to clean old AMD driver,And  setup Intel ARC Drivers.

2.I use Nexon Global Launcher to start my Nexon Vindictus(TW).

3.When I use DX9api and Gaming  ,I want to change to dx11  ,than restart game  ,it will show "DirectX11 Failed to Create Vertex buffer " issue  and Crash. not related to a game mode, location, or mission.

4.I use DX9 mode ,and update my driver 4885 to 4887,but it can't solve my problem.
　　　　　　　　　　　　　　　　　　　　　　　　　　　　

Best regards,

Kawada .

繁中:
您好 ,讓先生.
感謝您的回應.
當我使用DX9 X64模式時，我可以正常遊玩，但是他會出現貼圖錯誤．
我嘗試更換API到DX11,然後重啟遊戲,他會顯示出 "DirectX11 Failed to Create Vertex buffer " issue 這個訊息．

回應相關資訊
1.是的，我曾經使用AMD的Radeon RX6800顯示卡，但我使用了AMD的清除程式，清除了AMD的舊驅動，然後安裝Intel的ARC驅動程式.

2.我使用Nexon Global Launcher來執行我的Nexon Vindictus 台港澳伺服器.

3.當我使用DX9 API遊玩時,我在設定更換為DX11,並按照遊戲指示重新啟動遊戲,他會顯示 "DirectX11 Failed to Create Vertex buffer " issue 這個訊息． 並且遊戲崩潰， 並與遊戲任務無關.

4.我嘗試解決該問題，並使用DX9模式，並從4885到4887版本號,但依然無法解決貼圖錯誤的問題
DX11模式依然無法使用．
 

此致敬意
Kawada.

[Kawada]

DX9 紋理損壞 .mp4
RX6800 紋理正常.mp4
 

[Jean_Intel]

Hello Kawada

We understand that you previously had an RX6800 graphics card, but you used AMD Clean Utility to clean the old AMD driver. We understand that the AMD Clean Ulity will eliminate all the old AMD drivers; however, we are unfamiliar with this tool and we would like to recommend you run the Display Driver Uninstaller to make sure that all the driver leftover files are eliminated, once the DDU process is completed, install the new driver 31.0.101.4887 again. For more instructions, check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Best regards,

Jean O.

Intel Customer Support Technician

[Kawada]

Hello Jean


Previously I used Arc 770 for a new system install with version 4672

The record file did not survive, and the result was still the same in DX11.

Best regards,

Kawada

[Jean_Intel]

Hello Kawada,

Since the issue remains after running the DDU tool, we will proceed to look into this matter internally. We will be posting back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

[Kawada]

Hello Jean。

感謝您的支援，

我會等待你的解決方案。

Best regards,

Kawada

[Jean_Intel]

Hello Kawada.

Thank you for your patience. We want to inform you that we are still testing the issue and request you wait a little longer while we check the final details. We will post back as soon as we have more information. We appreciate your understanding.

Best regards,

Jean O.

Intel Customer Support Technician

[RonaldM_Intel]

Hi @Kawada 

We have been able to reproduce the issue with the game crashing on DirectX 11 and it will go through our driver debug team.

As soon as we have an update on this issue we'll reply here.

By the way, please check your other thread on texture corruption since we have news as well.

Best Regards,

Ronald M.

[Kawada]

Hello RonaldM.

Thank for this good news.

Best Regards,

Kawada

[Kawada]

Hello.

DX 11 mode  in 4972 Version
issue still exists.
   

Best Regards,

Kawada

[Kawada]

Hello.

DX 11 mode   in  5074 Version
issue still exists.
   

Best Regards,

Kawada

[Kawada]

Hello. @Jean_Intel @RonaldM_Intel 

DX 11 mode   in  31.0.101.5330 Version
issue still exists.


Original DX11 -> Doesn't Work

But
add DXVK to DX11 -> it work
 
Hope intel driver can add "dxvk" API  to compatible old game like this 

Best Regards,

Kawada

[NormanS_Intel · Accepted solution]

Hello Kawada,

I appreciate your patience, and I apologize for the extended wait.

I have some good news: driver version 32.0.101.6127 has been released, and it includes a fix for the issue with Nexon Vindictus in DirectX 11 mode. Please try installing this driver, and let me know if the issue persists. I understand this issue was reported some time ago, and I apologize for the delay in resolving it.

Thank you for your continued support of Intel Arc Graphics.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Kawada,

I hope you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Kawada,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Norman S.

Intel Customer Support Engineer

[Kawada]

Hello.@RonaldM_Intel 

THANK YOU.



Best Regards,

Kawada

[Kawada]

Hello.NormanS_Intel

THANK YOU.




Best Regards,

Kawada