Intel Arc A530M launch and Driver Issues with Star Wars Games

[IcyFrost]

Hello, I just bought the Lenovo LOQ 15IAX9I Yesterday and start testing this A530M. However, There's an issue with Star Wars.

The Drivers were used is the 32.0.101.6874 Drivers.

Star Wars: Squadrons have launch issues and I can't open the game.

Star Wars Battlefront 2 have detected outdated Driver problems even it's in the latest (in terms in this time)

Star Wars Battlefront have the same problem as battlefront 2 but I can't use my mouse or the keyboard. Forcing me to use a Controller to play.

[IcyFrost]

Hello Sir Randy,

I'm currently now Investigating the Crash Log as soon as possible and hopefully have an idea why the Game Crash on Arc GPUs.

[IcyFrost]

Alright, after reading your Article, Sir. I must say, I don't want to risk my laptop by testing those since the Lenovo LOQ 15IAX9I was just bought, perhaps are there any better alternative aside from regedit for Crash Logs? Or not?

[IcyFrost]

Update:

I check the CrashDump of Squadrons' File on the document and for some reason there's none at all despite the many launch Crash for the game.

[RandyT_Intel]

@IcyFrost checking...

[RandyT_Intel]

Hi IcyFrost,

Unfortunately, we need to obtain the crash dump for the application. Can you clarify if the crash happens immediately when you launch the game? Have you followed the article I provided? Let me check on my end if we have an alternative method aside from these instructions.

Regards,

Randy T.

Intel Customer Support Technician

[IcyFrost]

Hello Sir Randy,

As noted before, the game launch and has an EAC loading screen but after the loading reach 100% it crashed.

[RandyT_Intel]

Hi IcyFrost,, I wanted to let you know that I have sent you an email regarding the next steps in addressing the issue you have been experiencing. Please check your inbox at your earliest convenience for further details.

[RandyT_Intel]

Hi @IcyFrost,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @IcyFrost,

Thank you for your patience. I will conduct a further investigation on my end and will provide an update here once our analysis is complete.

Regards,

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @IcyFrost,

After conducting a comprehensive investigation and attempting to replicate the issue, we have determined that this appears to be a game-specific problem. Notably, the same issue is occurring with Nvidia graphics, which suggests that it may not be related to your hardware or graphics settings.

Given this information, we recommend reaching out directly to the game developer for further assistance. They may have specific solutions or updates to address this issue. You can contact them through the following link: EA Help - Star Wars: Squadrons. 

Regards,

Randy T.  

Intel Customer Support Technician