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Hello Zisan,
Thank you for posting in our communities.
To help me further identify the problem and offer you a solution, kindly provide the following details:
- Before the issue happened, had you made any changes that might have led to the issue?
- Are there any error messages before the game crashes?
- Is it possible that you can share with us a video showing the exact issue that we have?
- Was Counter-Strike 2 the only game that was having an issue, or all the games?
- Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.
- What troubleshooting have you already tried to enhance the performance of the game or system? so we can avoid repeating them.
We look forward to your response!
Thank you, and have a great day ahead!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Zisan,
We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Zisan,
We are checking in with you, as we have not heard any response from you.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Zisan,
We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Thank you, and have a great day ahead.
Best regards,
Carmona A.
Intel Customer Support Technician

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