Intel Arc Graphics Card Tips

[addelucas123]

good night

I'm David, there is a DirectX 12 performance problem, so when I play Red Dead Redemption 2 alone in ultra quality it throws 1 FPS and the rest of the games work fine for me. I want to send suggestions to the engineers to improve the problem and performance

Finally I have the drivers, and bios last version and RESIZABLE BAR activated but the performance only that game Red Dead Redemption 2 PC ultra quality DirectX 12 1 FPS the rest is fine.

my pc specs:

Intel Core i7--1700K, a 1x32 Ram 3200MHz module, Intel Arc A770 16GB graphics card and Corsair power supply: RM850 80 Plus Gold

Sincerely:
David De Lucas Ruiz

[addelucas123]

good morning

I'm David, let's see today they will do a massive performance test of the graphics card to see if it works correctly, what he tells me I'll send it to you and to report the drivers, I also installed the latest version drivers with a clean installation

[addelucas123]

Good evening

I'm sending you the video and I'm very sorry for sending it to you in Spanish but to give you the idea of the FPS look at it in its entirety and please take the drivers very seriously to correct the problem that is impeding report please report seriously eee

https://www.youtube.com/watch?v=SVAvOaLNIUw&ab_channel=DavidDeLucasRuiz 

[addelucas123]

Good evening!

I'm David, I'm telling you PcComponentes told me the following, Hi David,

Going through your query, we see that you have already been serviced before and the graphics card performance was found to be ok with all games except the game Red Dead Redemption 2.

Let us know our resolution remains the same, as we cannot offer to repair the game or improve the compatibility of the graphics card, or its drivers, with a specific game, due to the fact that said task rests with the developer of the game in question or in the graphics card manufacturer (Drivers).

so please tell the developers Drivers Intel and improve or fix that problem thank you very much for your attention

[addelucas123]

Good evening!

I'm David, I'm telling you PcComponentes told me the following, Hi David,

Going through your query, we see that you have already been serviced before and the graphics card performance was found to be ok with all games except the game Red Dead Redemption 2.

Let us know our resolution remains the same, as we cannot offer to repair the game or improve the compatibility of the graphics card, or its drivers, with a specific game, due to the fact that said task rests with the developer of the game in question or in the graphics card manufacturer (Drivers).

so please tell the developers Drivers Intel and improve or fix that problem thank you very much for your attention

[Robert_Q_Intel]

Hello David1997,

Thank you for posting all this important information and for your reply, we really appreciate it.

We will review the video and the tests that you performed in order to continue working on this issue.

We will get back to you as soon as we have more details.

Best regards,  

Robert Q. 

Intel Customer Support Technician

[addelucas123]

good morning

I'm telling you about the video, it's Spanish, I'm telling you it's the drivers, it's green, it should improve and correct the DirectX 12 red dead 2 problem, so please report it, and take a good look at the videos. Finally, I did a clean installation and nothing does it twice and nothing , Please Robert and your partner Luis report Drivers but please

thank you

[Robert_Q_Intel]

Hello David1997,

Thank you for your reply we really appreciate it.

We are working on the report at the moment.

We will get back to you as soon as we have more details

Best regards,  

Robert Q. 

Intel Customer Support Technician

[addelucas123]

good evening

I'm David, perfect tell him that I apologize for the privacy policy issue to contact intel Spain and to unblock me < phone number removed> please

On the other hand the drivers keep reporting

[addelucas123]

Robert please report as Luis said without the following,

Red Dead Redemption 2 bug ID: 18020723290
Cyberpunk 2077 bug ID: 14018065802

[Robert_Q_Intel]

Hello David1997,

Thank you for your waiting time.

After performing research we have found that on another thread we have also discussed the performance issues of red dead redemption 2.

The information was submitted, and even though the reports were completed we cannot commit to any specific deadline/date or update regarding this topic.

If it is fine with you we can continue the support on the original thread to avoid duplicate efforts and reports.

Best regards,  

Robert Q. 

Intel Customer Support Technician

[addelucas123]

Of course, friend, close only one and leave the other one open and please. accept suggestions thanks

[Robert_Q_Intel]

Hello David1997,

Thank you for your reply

@e will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,  

Robert Q. 

Intel Customer Support Technician