Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
Announcements
FPGA community forums and blogs on community.intel.com are migrating to the new Altera Community and are read-only. For urgent support needs during this transition, please visit the FPGA Design Resources page or contact an Altera Authorized Distributor.
3363 Discussions

Intel® Driver & Support Assistant/ArcControl driver release date mismatch

Katanga73
Novice
‎09-16-2023 04:28 AM
1,896 Views

Hello, I noticed that on the Driver & Support Assistant page for Intel Arc graphics cards, the latest available drivers are listed as Version: 31.0.101.4824 - Release date: September 13, 2023, while from the information available on the ArcControl software installed on my PC, the release date is indicated as 8/9/2023. The driver version seems to be the same, but the release date is different. Given these discrepancies, how can I know if the installed drivers are indeed the correct ones or an older version? Additionally, I would like to know how I can access any beta versions of these drivers. Thank you for your support. Best regards.


Preview file
81 KB
Preview file
211 KB
0 Kudos

Link Copied

4 Replies
Andres_Intel
Employee
‎09-19-2023 08:02 AM
1,817 Views

Hello Katanga73,

  

 

Thank you for posting on the Intel communities. I understand the confusion this can generate between the driver's released date on Intel® Driver & Support Assistant and Intel® Arc™ Control, I will be more than happy to help you.  

 

In this case, the driver 31.0.101.4826 is the latest driver, and it is reported correctly in both software, in the Download Center you can check that it is the latest driver, I recommend always checking the version and not the released date.

 

About the BETA drivers they are called non-WHQL Certified Graphics drivers, you can find them in the Download Center as well, an example of this kind of driver is version 31.0.101.4676.


Let me know if you have further questions.


  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


0 Kudos
Copy link
Andres_Intel
Employee
‎09-22-2023 01:24 PM
1,778 Views

Hello Katanga73,

 

 

Were you able to check the previous post? Remember always checking the version and not the released date.


Let us know if you still need assistance.    

  

 

Best regards,   

 

Andres P.   

Intel Customer Support Technician 


0 Kudos
Copy link
Katanga73
Novice
‎09-22-2023 01:40 PM
1,774 Views

Hi, I have checked the response, and I thank you for the explanation you provided. Now I have a clearer understanding. Best regards.

0 Kudos
Copy link
Andres_Intel
Employee
‎09-25-2023 06:35 AM
1,726 Views

Hello Katanga73,

 

 

Thank you for your response.


Happy to hear that your question was answered, for now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.