Intel Grapics software app Problem

[Lulusha]

I already did this but same issue:

[Mike_Intel]

Hello Lulusha,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Was it working fine before?
2. If yes, what was the last change made in the system before the issue started?
3. May I know why you are trying to install or open Intel Graphics Software since based on SSU logs, your laptop is using NVIDIA GeForce RTX 2060?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Lulusha,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Lulusha,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician