Hi @CleberGomes,
Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa
Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.
- What is the make and model of your monitor?
- How is the monitor connected to your system?(e.g., HDMI, VGA, DisplayPort, DVI, or via an adapter
- Did this issue start after a specific event?(e.g., Windows update, driver update, hardware change)
- Have you tried a different cable or port on your system?
- Have you checked the available resolutions in both Windows Display Settings and your graphics control panel? (please provide screenshot)
- Have you tried the monitor on another system
- Are you using any adapters or docking stations between the PC and monitor?
- What troubleshooting steps have you tried so far?
I look forward to your response and am committed to resolving your issue promptly.
Regards,
Randy T.
Intel Customer Support Technician
