Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
3316 討論

League of legends "couldnt initialize graphics device"

YasuoTheInter
初學者
38,905 檢視

League of legends is displaying a message "couldn't initialize graphics device" when I go to play a second game after restarting/starting my PC I was wondering if anyone has had similar issues or knows a fix I have tried turning off anti-analysing and turning on resizeable bar.

Thanks

0 積分
36 回應
Jean_Intel
員工
9,223 檢視

Hello YasuoTheInter,


We are still investigating this issue. We will post back as soon as we have more details.


Best regards,

Jean O.

Intel Customer Support Technician


Jean_Intel
員工
8,091 檢視

Hello YasuoTheInter,

 

We appreciate your patience.

 

We have tried to replicate this issue in our labs; however, we were unable to reproduce this issue. Therefore, you should report this issue to the game developers for further support.

 

Best regards,

Jean O.

Intel Customer Support Technician


Jean_Intel
員工
8,074 檢視

Hello YasuoTheInter,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


Jean_Intel
員工
8,059 檢視

Hello YasuoTheInter,

 

We hope that you are doing fine.

 

We would like to further investigate this matter, so we want to ask you to provide us with a DxDiag.txt report after they have experienced the issue

 

Best regards,

Jean O.

Intel Customer Support Technician


YasuoTheInter
初學者
8,052 檢視

Here it is and I'm still experiencing the issue if that wasn't a given

 

Thanks

Jean_Intel
員工
8,011 檢視

Hello YasuoTheInter,


We appreciate your patience.


After reviewing this matter, based on the DxDiag report attach we don't see any issue with Operating System losing DirectX feature level(s) support. Was the report generated after encountering the issue with the game(s) crashing?


Also, we want to add that we are investigating an issue in which the OS will randomly lose DirectX-level support. For more information: https://discordapp.com/channels/554824368740630529/1065928915643813898 (bug ID 14018789847); so we would like to confirm if this is the case for you as well.


Best regards,

Jean O.

Intel Customer Support Technician


YasuoTheInter
初學者
7,985 檢視
Hi Jean this was generated before I encountered the error again.

I believe that I am probably having the same issue with the os randomly loseing directx connection.
YasuoTheInter
初學者
7,978 檢視

YasuoTheInter_0-1679982316093.png

On further notice this has been coming up when I attempt to open the discord link although the rest of my discord is working as per usual is there a server I must join first before I can see the conversation?

 

Thanks

Jean_Intel
員工
7,967 檢視

Hello YasuoTheInter,

 

We understand that you are having issues when trying to join the discord conversation. We would like to discuss it internally, but before doing so, we want to request you share the DxDiag.txt report after you face the issue to also research your problem.

 

Best regards,

Jean O.

Intel Customer Support Technician


YasuoTheInter
初學者
7,944 檢視

Hi jean the discord conversation told me to turn off fast boot and I believe I have done that (I will double check after this message and update you if It turns out to be on) 

Thanks

peorg
新手
7,959 檢視

Hey @YasuoTheInter , I also had problems viewing the Discord thread.

Before you can do that you must join the server via https://discord.gg/intel and then go through the verification process of the server. Afterwards this link (and other links to the Intel Discord support community) will work.

Jean_Intel
員工
7,926 檢視

Hello YasuoTheInter,

 

We understand that you are testing the recommendations from the discord conversation. Let us know if the issue improves after trying the suggestions.

 

Also, in the meantime, we would like to confirm if you consider that the issue reported on the Discord thread resembles your problem.

 

Best regards,

Jean O.

Intel Customer Support Technician


Jean_Intel
員工
7,887 檢視

Hello YasuoTheInter,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
員工
7,863 檢視

Hello YasuoTheInter,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


elginian
初學者
7,793 檢視

I recently bought an arc a770, and I am having the same issue. It happened when a second game is about to start.

Egar
初學者
7,637 檢視

Hi always encounter this problem also. There are times that league of legends works smoothly but randomly "could not initialize graphics card" do happen. Attached is a copy of my system summary. Thank you.

回覆