League of legends "couldnt initialize graphics device"

[YasuoTheInter]

League of legends is displaying a message "couldn't initialize graphics device" when I go to play a second game after restarting/starting my PC I was wondering if anyone has had similar issues or knows a fix I have tried turning off anti-analysing and turning on resizeable bar.

Thanks

[Jean_Intel]

Hello YasuoTheInter

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues

To have a better understanding of your issue, please provide me with the following:

• Is the issue present on different driver versions?
• Does the issue occur when you start the second game session?
• Did the game use to work as expected?
• What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)?
• Provide us with a screenshot of the error message you receive. It would be ideal if you can share a video showing the issue and the reproduction steps.
• To gather information about your system, such as Operating System Built, Driver, and BIOS versions; please, create a report using the Intel System Support Utility (Intel SSU).
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click "Next"; then "Save." 

Best regards,

Jean O. 

Intel Customer Support Technician

[Egar]

Hi I am also encountering the same problem with my intel arc a750. I have created a new thread for this matter https://community.intel.com/t5/Intel-ARC-Graphics/League-of-Legends-cound-not-initialize-graphics-device/m-p/1502954#M5837. Thank you

[YasuoTheInter]

• The issue is on present drives
• The issue occurs when I attempt to load into a second game after restarting my pc
• The game works as expected when it runs
• Riot games own league of legends

Also when I attempt to open the Intel System Support Utility it doesn't seem to do anything

Thanks 

YasuoTheInter

[Jean_Intel]

Hello YasuoTheInter

Thanks for the information provided.

The SSU report is ideal for us to further investigate your issue. When you mentioned that the SSU doesn't seem to do anything. Do you mean that the tool doesn't open? Were you able to create a report? If so, attach them to your next response.

If you are unable to run the tool, please provide me with the following

Motherboard:

Processor:

GPU:

Graphics Driver

Operating System version and build:

Also, I want to know the Step-by-step you follow to reproduce the issue.

Best regards,

Jean O. 

Intel Customer Support Technician

[YasuoTheInter]

The tool doesn't open when I attempt to open it 

For my specs I have 

ROG Strix b5-500f (motherboard)

Ryzen 5-5600g (processor)

Intel Arc A750 (GPU)

"

Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows" drivers

To reproduce the issue all I need to do is simply get into another game and when league of legends attempts to launch it the error comes up 

Thanks 

[Jean_Intel]

Hello YasuoTheInter,

We appreciate the information.

I noticed that your processor contains an integrated GPU. Could you replicate the issue by disabling the Arc Graphics and only using the IGPU?

Perform a clean installation of the latest driver available. The latest driver is version 31.0.101.4091. Sometimes corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected.

As I previously mentioned, provide your Operating System build.

Best regards,

Jean O. 

Intel Customer Support Technician

[YasuoTheInter]

When I disable Arc Graphics the game works but at low fps and would be extremely unenjoyable to play repeatedly I also reinstale 31.0.101.4019 drivers (with clean installation) and my operating system build is 19044,2468

Thanks 

[peorg]

Hi, I would like to confirm this issue with my Arc A770 as well.

It doesnt happen after every League game but it seems the driver (or the card) seems to randomly malfunction, causing League and other games to suddenly not recognize the GPU anymore. Or at least not as a DirectX compatible GPU. 

- League of Legends (DX11)

- Ozymandias (DX11)

- PUBG (DX11)

- Blacktail (DX12)

- Hogwarts Legacy (DX12)

Im fairly sure that every other GPU/DX dependent games would throw the same error. The issue has persisted with every driver since I own the card (31.0.101.4032 up to the beta 31.0.101.4123 one, which I currently use).

I also sometimes randomly get short blackscreens, that last maybe 2-3 seconds and can also occur when no game is running. They seem to precede said error. Cant say 100% for sure, as they might as well happen while my PC is running without my presence.

Once this problem appears, I can sometimes temporarily fix it by "updating" the graphics driver via the device manager (basically reinstalling the current driver). Win+Ctrl+Shift+B does not work. Most of the time I end up having to reboot the system to get the GPU recognized again. I was not able to somehow reproduce the issue, it just seems to randomly appear. One odd thing I have noticed is that (re)installing the Arc shortly resets all or at least some USB devices connected to my PC (for example my keyboard will flare up, reconnect and reload the LED configuration just like when I boot up the system) - is that supposed to happen?

My system:

AMD Ryzen 3700X (= no IGPU present on the system)

16 GB DDR4 RAM / 3200 MHz

ASRock X570 Pro4 Mainboard (with latest Bios v4.50 released in October '22)

Intel Arc A770 LE 16 GB (in case it matters: the cable for the RGB controller is not plugged in, since I have no need for that feature)

Windows 11 Pro with all current updates (Build 22621.1105)

[peorg]

Short addition to my posting, since it wouldnt let me edit it: Resizable BAR is ofc enabled in my MB's BIOS.

I have also sinced managed to find out that there seems to be no (reliabe) direct connection between the blackscreens and the "GPU cant be recognized" issue. Imho it also seems to be very likely a driver-related problem - Im not an expert, please correct me if Im wrong - because even when the GPU can't be recognized anymore by games, dxdiag will correctly show the presence of the card and report no issues. 

DXVK will not alleviate the problem either, I tried that with League of Legends, assuming that maybe only DX-reliant games would be affected. I still get the same error when trying to load into an actual match (base client runs fine). Prior to that Ive made sure that DXVK is indeed working with League by calling up a live metrics overlay via a conf file before the issue occurred.

[Jean_Intel]

Hello YasuoTheInter,

We appreciate the update.

You mentioned that the Operating System Build is 19044,2468. The latest Windows 10 build is 19045. Please update your operating system to the latest version available. Here is an article that shows you how to update the operating system. If you have more questions, you should contact Microsoft for further support.

Best regards,

Jean O. 

Intel Customer Support Technician

[YasuoTheInter]

Thanks Jean
I am still getting the issue after getting the newest windows update I am still having the issues, I have noticed that other people using Intel Arc graphics cards alongside Ryzen CPUs are having the same/similar issues to me and I'm wondering if the drivers are potentially clashing with the CPU (I'm no expert but I hope this information can help) 

Thanks

[Jean_Intel]

Hello peorg,

 We appreciate the information you provided.

We recommend you create your thread for more personalized troubleshooting. We understand that the issue may be similar; however, the recommendations would vary depending on each system, and providing suggestions for different system environments may be confusing for everyone. Also, it is important to mention that if the Original Poster stops responding, the thread will no longer be monitored.

Best regards,

Jean O. 

Intel Customer Support Technician

[peorg]

Hi @Jean_Intel, thank you for your advice. I have now created a separate topic.

https://community.intel.com/t5/Intel-ARC-Graphics/Arc-770-GPU-randomly-not-detected-anymore-by-games/m-p/1455793

[Jean_Intel]

Hello peorg,

We appreciate you followed our advice and created a personal thread. We will soon support you through that channel.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello YasuoTheInter,

Thank you for the information provided. 

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello YasuoTheInter,

Thanks for waiting for a response.

We are still investigating this matter; however, we want to recommend you install our latest beta driver, 31.0.101.4125. Note that these releases are for targeted testing. For the most stable experience, please use the fully validated production releases.

Also, let us know if you only face this error message on the League of Legends game, or have you faced this issue on other games?

Best regards,

Jean O.

Intel Customer Support Technician

[YasuoTheInter]

Hi Jean thanks for all the help so far, Im not sure if this issue would be present in any other games as the only games I play on this PC are league of legends,Csgo,Hollow knight and chess(through browser)

Thanks

[Jean_Intel]

Hello YasuoTheInter,

We appreciate all the information you have shared.

Before continuing with more troubleshooting, we would like to check if you were able to reproduce the issue after installing the latest beta driver, 31.0.101.4125, as we recommended in our previous post.

Best regards,

Jean O.

Intel Customer Support Technician

[YasuoTheInter]

Hi Jean unfortunately I am still getting this error even after installing the latest drivers 

Thanks

[YasuoTheInter]

Hi Jean im just checking in to see if any progress has been made

Thanks

YasuoTheInter