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League of legends "couldnt initialize graphics device"

YasuoTheInter
Beginner
28,668 Views

League of legends is displaying a message "couldn't initialize graphics device" when I go to play a second game after restarting/starting my PC I was wondering if anyone has had similar issues or knows a fix I have tried turning off anti-analysing and turning on resizeable bar.

Thanks

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36 Replies
Jean_Intel
Employee
8,259 Views

Hello YasuoTheInter,


We are still investigating this issue. We will post back as soon as we have more details.


Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
7,127 Views

Hello YasuoTheInter,

 

We appreciate your patience.

 

We have tried to replicate this issue in our labs; however, we were unable to reproduce this issue. Therefore, you should report this issue to the game developers for further support.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
7,110 Views

Hello YasuoTheInter,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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Jean_Intel
Employee
7,095 Views

Hello YasuoTheInter,

 

We hope that you are doing fine.

 

We would like to further investigate this matter, so we want to ask you to provide us with a DxDiag.txt report after they have experienced the issue

 

Best regards,

Jean O.

Intel Customer Support Technician


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YasuoTheInter
Beginner
7,088 Views

Here it is and I'm still experiencing the issue if that wasn't a given

 

Thanks

(Virus scan in progress ...)
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Jean_Intel
Employee
7,047 Views

Hello YasuoTheInter,


We appreciate your patience.


After reviewing this matter, based on the DxDiag report attach we don't see any issue with Operating System losing DirectX feature level(s) support. Was the report generated after encountering the issue with the game(s) crashing?


Also, we want to add that we are investigating an issue in which the OS will randomly lose DirectX-level support. For more information: https://discordapp.com/channels/554824368740630529/1065928915643813898 (bug ID 14018789847); so we would like to confirm if this is the case for you as well.


Best regards,

Jean O.

Intel Customer Support Technician


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YasuoTheInter
Beginner
7,021 Views
Hi Jean this was generated before I encountered the error again.

I believe that I am probably having the same issue with the os randomly loseing directx connection.
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YasuoTheInter
Beginner
7,014 Views

YasuoTheInter_0-1679982316093.png

On further notice this has been coming up when I attempt to open the discord link although the rest of my discord is working as per usual is there a server I must join first before I can see the conversation?

 

Thanks

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Jean_Intel
Employee
7,003 Views

Hello YasuoTheInter,

 

We understand that you are having issues when trying to join the discord conversation. We would like to discuss it internally, but before doing so, we want to request you share the DxDiag.txt report after you face the issue to also research your problem.

 

Best regards,

Jean O.

Intel Customer Support Technician


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YasuoTheInter
Beginner
6,980 Views

Hi jean the discord conversation told me to turn off fast boot and I believe I have done that (I will double check after this message and update you if It turns out to be on) 

Thanks

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peorg
Novice
6,995 Views

Hey @YasuoTheInter , I also had problems viewing the Discord thread.

Before you can do that you must join the server via https://discord.gg/intel and then go through the verification process of the server. Afterwards this link (and other links to the Intel Discord support community) will work.

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Jean_Intel
Employee
6,962 Views

Hello YasuoTheInter,

 

We understand that you are testing the recommendations from the discord conversation. Let us know if the issue improves after trying the suggestions.

 

Also, in the meantime, we would like to confirm if you consider that the issue reported on the Discord thread resembles your problem.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
6,923 Views

Hello YasuoTheInter,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
6,899 Views

Hello YasuoTheInter,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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elginian
Beginner
6,829 Views

I recently bought an arc a770, and I am having the same issue. It happened when a second game is about to start.

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Egar
Beginner
6,673 Views

Hi always encounter this problem also. There are times that league of legends works smoothly but randomly "could not initialize graphics card" do happen. Attached is a copy of my system summary. Thank you.

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