Low frame rate for Dead Island 2 on Intel Arc A770 GPU

[FinalEcho133]

Hi,

Not so much a question, but more of a solution post to try and help anyone else with this issue

PC specs:

AMD Ryzen 7 7700x

32gb memory

Intel Arc A770 16GB

Asus TUF B650m plus

Windows 11 24H2

Intel Arc Graphics Driver 32.0.101.6793

Epic Launcher 1.3.142.0

Issue:

Recently I have picked up Dead Island 2 from the Epic Games store, upon launching the game the frame rate was incredibly low (around 5fps) - changing graphics settings and rebooting had no effect.

Investigation:

When opening task manager with the game running, my integrated graphics (AMD Radeon Graphics) was at maximum usage while my intel Arc GPU was sat at 10%.

• Tried to force the game to use the Arc GPU in the 'Graphics Settings' option in Windows but this did not work.
• Also tried setting launch options on the game in the Epic store library, but this has not worked either.

Solution currently:

I have found that disabling the integrated GPU in device manager appears to force the game to use the Arc GPU and it runs normally. However I am not particularly keen on doing this just in case my GPU dies (No offense Intel!).

Conclusion:

I have noticed that there is a similar post with the B580, but no-one has mentioned it happening on the A770 yet, but I can confirm it appears to be the same issue.

Not sure if it is the way the game picks a GPU or if it is the way the Epic Launcher starts the game that causes this?

I frequently use my A770 to play games like Oblivion remastered, S.T.A.L.K.E.R 2, Dying Light and the old Dead island games on Steam and they all work as normal.

[JedG_Intel]

Hello FinalEcho133,

Thank you for posting on Intel Community Forum.

We really appreciate the workaround that you shared with your fellow community members and I understand that you're not keen on doing this in case the GPU dies. Kindly share the information below so we can investigate further.

1. Have you had the chance to test the Intel Arc A770 GPU in a different system to see if the same issue will be observed?

2. Is Resizable BAR and 4G decoding enabled?

3. Did you use DDU prior to installing the latest driver version 32.0.101.6793?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[FinalEcho133]

Hi JedG,

No worries! So to answer your questions:

1. Unfortunately I do not have another device I can test the GPU in.
2. Yes, ReBAR and 4G decoding is enabled in the BIOS.
3. No, I have not used DDU to uninstall the old driver prior to installing the latest version.

I will send you the SSU report of my system in a direct message.

[JedG_Intel]

Hello FinalEcho133,

Thank you for providing the detailed information.

To assist you further, please follow the troubleshooting steps outlined below:

1. Perform a clean installation of the latest driver version 32.0.101.6793 using Display Driver Uninstaller (DDU).
2. Update your system BIOS to the latest version, 3222.
3. Lower the in-game graphics settings to reduce system load.
4. Ensure that your Windows operating system is fully updated.
5. Close any unnecessary background applications to free up system resources.
6. Check for and install any available game patches or updates.

Should the issue persist after completing these steps, please do not hesitate to reach out for further assistance.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello FinalEcho133,

I wanted to check if you had the chance to review the recommendations I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello FinalEcho133,

Just to give you more information, a similar issue has been reported with this game, and our investigation suggests that the game may not be fully optimized, potentially causing conflicts with the configuration. For further assistance, you can reach out to the game developer.  

You can check this link: https://community.intel.com/t5/Intel-ARC-Graphics/Dead-Island-2-STILL-unplayable/td-p/1678965/page/2

Since I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician