MSI MAG342CQR monitor issue

[Barracuda]

My monitor is the MSI Mag342cqr it's a 1440p 144hz ultrawide monitor. Plugged into the motherboard using integrated graphics (7700x) it works fine at 1440p 144hz no issues.

When plugged into the B580 HDMI port it only outputs 1080p ultrawide 60 Hz and if i put it to 100 or 120 Hz it drops to 1920x1080.

Is this an issue with my GPU? I've already made sure my monitor drivers were current on the MSI Website and i uninstalled and reinstalled my Intel Arc drivers. Issue not resolved.

I am yet to try a display port cable, but 1440p at 120hz should be supported by the HDMI port in the B580 right?

This is frustrating I've only had this card for a few months now.

Any help or suggestions would be greatly appreciated

Thank you

[Earl_Intel]

Hi Barracuda,

Thank you for posting in the communities!

Thank you for contacting us and taking the time to address the problem you raised.

I'm sorry to hear that your system is giving you trouble. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below.

• Can you confirm if you perform a clean installation when reinstalling the GPU drivers?
• What is the GPU driver version you currently have on your system?

To further troubleshoot the issue, try following the steps on "Intel® Arc™ Graphics – Desktop Quick Start Guide"

• Link: Intel® Arc™ Graphics – Desktop Quick Start Guide

Let me know if there will be improvement on the issue after following the start-up guide.

Best regards,

Earl E.

Intel Customer Support Technician

[Barracuda]

I'm happy to report that I've rectified the issue on my own.

I tried several HDMI cables to no avail. I then lugged my PC to the living room and tried it on my 4k living room tv. My GPU has no issues outputting higher resolutions.

I then under recommendation from the r/intelarc community bought a displayport 2.1 cable and it fixed my issue.

For future reference the MSI MAG342CQR seems to have an issue where even with updated drivers the B580 does not want to recognize it as 1440p 144hz but only 1080p ultrawide 60hz.

On display port it runs as it should no issues at all.

[Earl_Intel]

Hi Barracuda,

Thank you for sharing this valuable information with us.

I'm pleased to hear that replacing the HDMI cable with a DisplayPort resolved the issue.

Additionally, if you review the link I provided for the Intel® Arc™ Graphics – Desktop Quick Start Guide, you'll find that DisplayPort supports higher pixel resolutions and refresh rates compared to HDMI.

Since the issue is now resolved, I will no longer monitor this thread.

If you require any further assistance, please submit a new inquiry, as this thread will no longer be monitored.

Best regards,
Earl E.
Intel Customer Support Technician