Marvel's Guardians of the Galaxy - Freeze

[Shanrya]

Hi,

I'm playing GOTG (on Steam) and while there aren't performance issues so far I'm facing frequent freezes.
It doesn't matter where it happens, because when I reload the game I can go further.
I've tried reducing the graphic settings but nothing worked.
Yesterday, after using DDU in Windows booted in minimal config (via msconfig) I rebooted Windows (after restoring the msconfig setting) and installed the latest WHQL (32.0.101.6874) driver, but the issue is still present.

When the freeze happens I can't do so much besides rebooting the system.

Let me know if you need other informations.

Thanks.

Have a nice day,
Shanrya

[ArchieD_Intel]

Hi Shanrya,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
• When did the issue start? Was it after a specific driver update or game patch?
• Is the Resizable Bar enabled?
• Could you provide a screenshot of your in-game display and graphics settings?

I would also like to obtain a CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 2 minutes.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Shanrya]

Hi Archie,

• Happens before the cutscenes and during gameplay
• I've started to play the game with the previous WHQL, and now with the new persists
• Yes
• Graphic settings attached

Have a nice day,

Shanrya

[ArchieD_Intel]

Hi Shanrya,

Thank you for the update.

I would like to obtain a 3 CapFrameX log to thoroughly analyze your system performance. Kindly ensure that the game would run for a minimum of 2 minutes per record.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Shanrya]

Hi Archie,

logs attached.

Edit 23:30:

Moments ago I was playing since 10 minutes, a BSOD happened and checking the dump file it was the game.

I'm attaching the dump too, hoping it can help to address the issue.

Shanrya

[ArchieD_Intel]

Hi Shanrya,

Thank you for providing the requested information. I will investigate this, but can you please try to update first the graphics drivers to 32.0.1.101.6876 and execute clean installation.

Once done, please attached an updated SSU log. If you have any questions, please let me know.

Best regards,

Archie D.

Intel Customer Support Technician

[Shanrya]

Hi Archie,

DDUed the drivers in safe mode and then reinstalled in normal mode.

The game still freeze.

Logs attached.

Shanrya

[ArchieD_Intel]

Hi Shanrya,

Thank you for the update. I will now further investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Shanrya,

As per checking this indicates that the error you're experiencing is related to the dxgmms2.sys issue, which is commonly associated with graphics drivers, storage drive issues, RAM malfunctions, corrupt BIOS, or faulty settings.

To help troubleshoot and potentially resolve this issue, please follow these steps:

1. Run System File Checker (SFC) and DISM:

• Open Command Prompt as an administrator.
• Execute the command sfc /scannow to identify and repair any corrupted system files.
• Once SFC is complete, run DISM /Online /Cleanup-Image /RestoreHealth to repair the Windows image.

2. Check for Hardware Issues:

• Verify that your graphics card is securely seated in its slot.
• Inspect for overheating and clean any dust from your computer's components.

3. Update the BIOS to the latest version using this link: MSI B350 TOMAHAWK ARCTIC BIOS Update.

4. Use the Windows Memory Diagnostic Tool:

• Activate this tool to check for any memory-related errors.

Additionally, could you please let us know if you have attempted to reinstall the operating system? Are the crashes limited to the game, causing it to close, or if they impact the entire system, leading to a Blue Screen of Death (BSOD) and system crash?

Best regards,

Archie D.

Intel Customer Support Technician

[Shanrya]

Hi Archie,

1. No issues found;
2. Already checked for hardware issues for another thread about another game, there are no problems;
3. BIOS is at the latest available version;
4. No issues found;

The freezes (not crashes), as far as I know since I have been playing this two games recently, are limited to this game and to Skyrim: Special Edition. Both of them, although in different situations, just freeze, they didn't crash nor hang all the system. I can open Start via the keyboard and it shows up, but if try to open the task manager, for example, it opens on the background, because the game stays on top. I can switch to another desktop (Win + CTRL + right arrow) without problems, and there open the task manager and try to kill the game, but it's quicker to simply reboot the system.

The BSOD happened just one time, and I gave you the dump about it.

Also, this morning I DDUed again the drivers and installed the new ones (WHQL 6881), tried playing the game but the issue persist.

Shanrya

[ArchieD_Intel]

Hi Shanrya,

Thank you for the clarification. I will investigate this again and will get back to you as soon as I got a solution. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Shanrya,

I did not encounter any freezing issues while playing the game, although I did observe some stuttering and low FPS. To further troubleshoot the issue, it might be related to hardware or other components in your computer. Please consider performing the following steps:

1. Test the GPU on another PC.
2. Download and conduct a regular test using FurMark to assess the GPU's stability.

If you have any other questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Shanrya]

Hi Archie,

based on your suggestion from last time I was searching for a possible problem with the RAM, and although all the tests I did (memtest, Windows Memory Diagnostics, Furmark 2, MSI Kombustor) haven't given any warning and completed successfully I've found the culprit behind the BSODs and freezes in an overclock setting (in the UEFI). After I've turned the RAM overclock to the default XMP profile I haven't ran into any of the aforementioned issues. 

Speaking of stuttering and fps drops I'm facing them as well.

Thanks for your help.

Shanrya

[ArchieD_Intel]

Hi Shanrya,

Thank you for that update. I'm glad to know that the BSOD and freezing issue has been resolved. To address the stuttering and FPS drops, please create another thread as I can only assist you with a single issue in this thread.

Please attach the link here once you've created one.

If you have any other questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Shanrya,

Thank you for that update. I'm glad to know that the BSOD and freezing issue has been resolved. To address the stuttering and FPS drops, please create another thread as I can only assist you in a single issue in this thread.

Please attach the link here once you've created one.

If you have any other questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Shanrya]

Hi Archie,

I have opened this other thread.

Thanks,

Shanrya

[Earl_Intel]

Hello Shanrya,

Thank you for your response.

Please continue coordinating directly with the technical agent assigned to your new case for any further assistance.

With that, I will be closing this thread and will no longer be monitoring it.

Wishing you the best in resolving the issue swiftly!

Best regards,

Earl E.

Intel Customer Support Technician