Newest intel graphics driver causing pc to freeze

[Dreadnaught]

For some reason the newest intel graphics driver is causing my pc to freeze. I'll boot into windows and my pc immediately is freezing, I rebooted the pc and it's still freezing. What's up with that ?

[Dreadnaught]

Seems like intels newest graphics driver corrupted my windows 11 files. I uninstalled the intel graphics driver and my pc is still freezing. Any advice on how to fix my pc intel ?

[JedG_Intel]

Hello Dreadnaught,

I'm sorry to hear that you encountered an issue with the newest graphics driver. For me to address this properly, please share the information below.

1. Are you referring to the driver version 32.0.101.6651 (WHQL Certified)?

2. What was the last known working driver version?

3. Are you able to roll back the driver?

4. Is this a desktop or a laptop?

5. Have you used DDU?

6. Have you tried to reinstall your OS?

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Dreadnaught]

Yes I'm referring the newest driver 32.0.101.6651

I don't remember the version that was working, what ever it was before the newest version.

I don't know how to roll back the driver.

I'm on desktop.

I used DDU, but from what I've read you have to uninstall and install graphics drivers in safe mode which is something I didnt know. So my problem is I didnt uninstall and install the graphics driver in safe mode. I uninstalled the driver while not being in safe mode. Right now my pc has no graphics driver and it's still freezing.

If I can fix the problem, I'd rather stay on the say OS install.

Is that a new thing where I have to uninstall and install a graphics driver in safe mode or the process just messes up ?

[Dreadnaught]

Can you please respond a little faster, I'm getting tired of waiting all day with no response on how to fix this problem. I tried installing, uninstalling and installing using ddu to uninstall, doing both uninstall and install in safe mode but my pc is still freezing. Im so frustrated right now and I don't know how to fix this major problem. Please respond to my previous post.

[JedG_Intel]

Hello Dreadnaught,

I'm sorry for any inconvenience that this issue has caused on your end. I really understand that you would like this to get resolved as soon as possible. We recently released a new driver 32.0.101.6653, kindly try if this driver will make any difference and please ensure to use DDU prior to installation.

Also, is it possible for you to generate SSU report? This is for me to check your system components and configuration.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Dreadnaught,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Dreadnaught,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

[jxn]

Hi @Dreadnaught , I was experiencing this same issue on previous driver versions, but it seems to be fixed for me now.

Here's what I did:

- Did complete wipe of graphics drivers with DDU

- Installed the latest driver 32.0.101.6734

Try this, maybe it will work for you too!

Cheers!