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[Crille]

i have 

Asus prime b760 plusD4

intel i5 12400

16gb ddr4 

ssd 500gb

old GPU

Radeon vega rx

new 

Intel ARC B580

the computer is booting but the display is dead

i have tryed hdmi and DP

[RandyT_Intel]

Hi @Crille,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Have you tried using different HDMI or DisplayPort cables to rule out cable issues?
• Is the monitor powered on and set to the correct input source?
• Have you updated the BIOS on your Asus Prime B760 Plus D4 motherboard to the latest version?
• Have you tested the monitor with another computer or device to ensure it is functioning correctly?
• Have you tried connecting the old Radeon Vega RX GPU to see if the display works with it?
• Have you tested the Intel ARC B580 GPU in another system to verify its functionality?
• Have you tried using a different PCIe slot on the motherboard?
• What operating system are you using on your computer?

Please note:

For Operating System

• Windows® 10 64-bit 22H2 or newer
• Windows 11* 64-bit
• Confirm the Operating System is using the GPT partition type:
  • For Windows 11, this mode is configured by default.
  • For Windows 10, the partition type can be converted if installed with an MBR partition type.
  • Refer to the Microsoft Tool & Guide for more information.

Compatibility Support Module (CSM) or Legacy Mode must be disabled, and UEFI boot mode must be Enabled.

Check this article: Intel® Arc™ Graphics – Desktop Quick Start Guide

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Crille,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Crille,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,  

Randy T.  

Intel Customer Support Technician