I bought an Intel Arc A580. I use After effects 2024 , but my GPU doesn't work when I'm editing videos. CPU working in %100 power either in timeline playing video or exporting video. GPU doesn't wants to involve to the process. Getting very poor performance when using after effects. The exporting time is very disappointing .
GPU driver version : 32.0.101.6083 (latest)
Pc Specification :
- Core i5 12400
- 16GB RAM
- MSI PRO H610M-G
- Gunnir Arc A580
- 标记:
- GPU problems
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Hello Tonmoy_Das,
Thank you for posting in our community.
For a possible solution, please follow the troubleshooting steps outlined on this link:
If the issue still persists, please generate an SSU report so I can deeply investigate the issue. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.
Thank you for your understanding.
Best regards,
Carmona A.
Intel Customer Support Technician
Hello Tonmoy_Das,
I would like to know if you have any questions regarding the recommendation that I have provided. If so, kindly inform me, as I would be glad to assist you.
Best regards,
Carmona A.
Intel Customer Support Technician
The problem is still remaining. Here the SSU of my pc is given below....
Thanks for your responses.
Hello Tonmoy_Das,
Thank you for the response and for sharing with me your SSU report.
Please allow me time to further investigate our issue.
I will get back to you once I already have an update.
Furthermore, for this enquiry:
"And can you tell me how I can use the AV1 format for rendering in after effects/premiere pro and others video editing software. "
Please take note that I will check on it as well so I can provide you the appropriate recommendation.
Thank you for your patience.
Best regards,
Carmona A.
Intel Customer Support Technician
Hello Tonmoy_Das,
Thank you for patiently waiting on my response.
Here is the step-by-step tutorial on how to enable GPU encoding within after Premier or aftereffects.
Please see the links below:
- GPU Accelerated Rendering and Hardware Encoding (adobe.com)
- Effects and animation presets in After Effects (adobe.com)
And as for this enquiry:
"And can you tell me how I can use the AV1 format for rendering in After Effects/Premiere Pro and other video editing software?"
Technically speaking, AV1 is not supported yet by After Effects and Premier, as listed on their official website: Supported file formats in After Effects (adobe.com), it would be best if you would contact Adobe for AV1 enquiries regarding their software.
If you have any questions, please let me know.
Best regards,
Carmona A.
Intel Customer Support Technician
Hello Tonmoy_Das,
I hope you're doing well.
Since I have not heard back from you, I will now proceed with closing our case.
If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Thank you for your understanding, and have a great day.
Best regards,
Carmona A.
Intel Customer Support Technician
