Payday 3 Graphic Bug DX12

[GanicF]

Hello,

On the newest Driver Version .4885 i am experiencing new Graphical Bugs when playing

Payday 3(Steam)  on DX12. This is new, Driver .4826 was fine.

Heres a Youtube Video showing the Bugs: 

https://www.youtube.com/watch?v=ASP1SxjL1fw

It seems this is only on DX12 and not on DX11

Best Regards 

GanicF

[Jean_Intel]

Hello GanicF.

Thank you for posting back to the Intel Communities to report your issue. We would be more than glad to help you with the graphical issues in PayDay 3 with the new driver.

To discard that the issue is caused by some corrupted files from previous installations of drivers, remove all the previous files and run the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions, and then install the driver 31.0.101.4885 again.

In case the issue persists, please provide us with the game distribution service you used to install the game, for example, Steam, Microsoft Store, Epic Games, or Xbox Store.

Best regards

Jean O.

Intel Customer Support Technician

[GanicF]

Thank you for your help,

i just used ddu and tried .4885 again, but sadly the issue still persists.

I am playing the game via Steam and as i mentioned the issue only appears when launching the game in DX12, in DX11 everything seems fine.

Best Regards

GanicF

[Jean_Intel]

Hello GanicF,

We understand that even after running the DDU and installing the new driver, the issue remains. We will now proceed to further research this matter internally. We will be posting back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[GanicF]

Hello

Just wanted to let you know the issue still persists in driver .4887 when playing Payday 3 using DX12

Thank you for your help

Best Regards

GanicF

[Jean_Intel]

Hello GanicF,

Thank you for the information. We understand that the issue remains in the latest driver. We are posting back in the thread to let you know that we are still reviewing this matter and will try to replicate this issue. We will be back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello GanicF,

We appreciate your patience. We wanted to inform you that we have performed a thorough test of the game to investigate the issue you reported. However, we were unable to detect any graphical corruption during our testing on Windows 11. We are still researching this matter and will proceed to continue to investigate and test the game on Windows 10 as well. If you'd like to, we can share videos of our test with you.

We also invite the community to join the conversation if they are facing similar issues.

Best regards

Jean O.

Intel Customer Support Technician

[GanicF]

Thank you for keeping me up to date. In the meantime i have upgraded to Windows 11(fresh installation on new ssd), but the issue still persists.

I think a Video of your test would be nice.

Best Regards,

GanicF

[Jean_Intel]

Hello GanicF,

As you requested, here is a video of our test process. Let us know if you notice that something is missing that we should try.

Best regards

Jean O.

Intel Customer Support Technician

[GanicF]

Hello,

Thank you for providing the Video.

I noticed you used the command "dx12" to start the game in dx12, but afaik this doesnt work, the right command is "-dx12", so the game in the test video should run on dx11(standard).

Heres a video to demonstrate what i mean, i use Afterburner Ingame Overlay to verify that payday is running in the correct version of dx:

(1) Payday 3 Test - YouTube

Best Regards

GanicF

[Jean_Intel]

Hello GanicF,

Thank you for your observation and clarification regarding the right command: "-dx12". We apologize for the inconvenience; we will be more careful when testing the game again. We will proceed to continue researching this matter internally, and we will proceed to retest the game, correcting the mistake.

Best regards

Jean O.

Intel Customer Support Technician

[der_koch]

Any updates to this issue?

I am facing the exact same problem.

Specs:

PROCESSOR
AMD Ryzen 5 5500
GRAPHICS
Intel® Arc™ A580 Graphics
MEMORY
16 GB
STORAGE
Intenso SSD NVME
Samsung SSD 970 EVO Plus 1TB

Driver Details
Up to date
Provider
Intel Corporation
Version
31.0.101.4900

[GanicF]

Hello,

it seems like driver .4900 fixed this issue for me.

Im sorry to hear that you have it on .4900 @der_koch , i did ddu the old driver and cleared the shader cache (dont know if thats necessary / will fix it but maybe give it a try if you havent already)

[der_koch]

Great!

I DDU'ed the Driver and reinstall, the error is gone, thank you very much!

[Jean_Intel]

Hello GanicF,

We are pleased to hear that the problem has been resolved by installing the new driver and running the DDU tool. This information will surely be helpful for other community members who may be facing similar issues. Thank you for sharing!

Avatarder_koch, please follow the instructions provided by GanicF and check if the issue is resolved. However, if the problem persists, please open a new thread for more personalized troubleshooting.

As GanicF has confirmed that the problem has been resolved, we will close this thread. If you require further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician