Problem with PUBG

[Joro]

The game run poor, low FPS and can't change the resolution. I tried everything, old drivers, new drivers, pubg from steam, from epic games, play with DX11, changing with DX12. there is any known solution for that problem? My GPU ASRock B580 Steel Legend.

[JohnM_Intel]

Hello Joro,

Thank you for sharing this in the community.

To better investigate this issue, I have listed some questions below to help me understand the problem further:

1. Which drivers are causing the game to run poorly with low FPS?
2. What is your current driver version?
3. Have you tried updating to the latest Intel® Graphics Driver 32.0.101.6651 (WHQL Certified)?

To further isolate the issue, please follow these steps:

1. Open PlayerUnknown’s Battlegrounds.
2. Go to Graphics Settings.
3. Load Default Graphics Settings.
4. Exit the game.
5. Reload the game, go to Graphics Settings, and set your desired Resolution.
6. Click Apply.

Regards,

John Sergio M.

Intel Customer Support Technician

[Joro]

The issue was the same with every driver version (also following step doesn't work with old versions, i will tested with .6651).

I will try to disable integrated AMD GPU (R5 9600X) to see for positive outcome and will report back.

thank you

[JohnM_Intel · Accepted solution]

Hello Joro,

Thank you for your response. Once you have disabled the AMD GPU, please provide an update so I can further investigate this issue.

Looking forward to your feedback.

Regards,

John Sergio M.

Intel Customer Support Technician

[Joro]

Problem solved when disable the integrated GPU, now run smooth without issues! thanks for support

[JohnM_Intel]

Hello Joro,

Thank you for the update. Since the issue with PUBG has been resolved by disabling the iGPU, I will now proceed with closing this thread.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello Joro,

Since the issue with PUBG has been resolved, I will proceed with closing this thread.

Additionally, you may receive an invitation to participate in a survey in the coming days. We value your feedback and would appreciate hearing about your support experience.

Best regards,

John Sergio M.

Intel Customer Support Technician