Problem with my Arc in my desktup

[Blanca1]

Hello! I haven't seen this problem with anyone, or maybe I having looking thoroughly. My pc starts flashing/flickering, I know is a common problem in different games but what worries me is that it happens on a fresh booting (it doesn't happen in BIOS)
This is my setup
GPU Arc A750 ( I have the last up date)
CPU: Intel core i7-13700KF
Motherboard: ASUS ATX TUF chipset:Z790
I don't know if is not compatible or if a have a wrong setting in my bios, but is getting frustrating sometimes not being able to watch a video or evern turn off my computer ( The weird part is that is not a constant sometimes it work great )

[VonM_Intel]

Hi, Blanca1.

Thank you for posting in our Intel communities.

I understand your frustration and how you feel. However, I would like to know if have you made any recent changes to the system/BIOS menu settings, because configuring the BIOS is crucial that uses to start up and run the system. Has the system worked before? Or is this a new issue that you encountered right after you bought it?

Moreover, knowing your processor, GPU, and Chipset is a good start, but I could still use more information about your system configuration. Please run the Intel SSU report and share the results with me so I can verify details such as OS build, driver version, errors logged at the system level, etc.

Looking forward to your response. Have a nice day ahead!

Best Regards,

Von M.

Intel Customer Support Technician

[Blanca1]

Hello, Von hmm no recently, I change configuration when I started to play Valorant (I dont remember what I change, it was when I just build my pc) the riot vanguard was an issue but I never had a problem playing with Valorant after that, the only issue I had at the beginning was when Baldurs gate was release and I play it, sometimes the screen/display just shuted down and made a horrible sound, like the old console games when they freezed, well something like that, but I just up dated my Arc and I think about that time I installed the REALTEK gaming for baldurs and everything worked fine, until 3 months ago. I'm not sure if this is what you need it

[ACarmona_Intel]

Hello Blanca1,

Thank you so much for the response and for making an effort to share with us the photos of your SSU.

Based on our research, one common reason behind screen flickering is outdated or faulty display drivers.

In regards to that, please follow the troubleshooting steps provided below:

• Try a clean installation of the Intel® Graphics Driver.

1. Use Display Driver Uninstaller (DDU) to completely uninstall all graphics card drivers. How to use the Display Driver Uninstaller (DDU) to uninstall Intel® Graphics Driver.
2. Manually install the latest version of the graphics driver: Intel® ArcTM and Iris® Xe Graphics (WHQL) for Windows.

If the problems persist, do share your recently created SSU with us. Please provide us with the text file this time.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[Blanca1]

Hello!, It's me again, unfortunately, It didn't work, I follow the steps for uninstalling the driver and everything and is still flickering :C The driver for the display, It doesn't have a video driver, the only driver that it has is Chroma Tune for Window 11( is an asus proart  PA248QV ) for other models of monitor they do but not for mine, maybe I'm not looking right, but at least in the official website, It doesn't appeared to be. I leave you the text file, I hope that is the correct, sorry for all the back and foward.

Update: I tried playing moster hunter because I could play it two updates I go, but now my monitor started flickering and then "Display signal not found" message appeared

[Blanca1]

# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"03/04/2024"
Time:"00:00:11.8579161"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Gigabyte Technology Co., Ltd."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. FB , 10/01/2023 12:00 a. m."
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"13th Gen Intel(R) Core(TM) i7-13700KF , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.5"
Sound Card:"Dispositivo de High Definition Audio"
System Manufacturer:"Gigabyte Technology Co., Ltd."
System Model:"Z790 AORUS ELITE AX"
System SKU:"Default string"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Arc(TM) A750 Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"3.91 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Arc(TM) A750 Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A750+Graphics"
CoInstallers:"oem3.inf,iDG2_Client_FWU_w10_DS,Internal,Intel(R) Arc(TM) A750 Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdnd64.sys"
Driver Date:"02/20/2024 06:00 p. m."
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_4c7e79e3f590471c\igdkmdnd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.5333"
INF:"oem3.inf"
INF Section:"iDG2_Client_FWU_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_4c7e79e3f590471c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_4c7e79e3f590471c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_4c7e79e3f590471c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_4c7e79e3f590471c\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 3, device 0, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_56A1&SUBSYS_10218086&REV_08\6&294D6F85&0&00080008"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"1920 X 1200"
Scan Mode:"Noninterlaced"
Service Name:"igfxnd"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Arc(TM) A750 Graphics Family"
- "Memory"
Physical Memory (Available):"18.53 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31.84 GB"
- "BANK 0"
Capacity:"16 GB"
Channel:"Controller0-ChannelA-DIMM1"
Configured Clock Speed:"6000 MHz"
Configured Voltage:"1350 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First position"
Manufacturer:"Kingston"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"KF560C40-16"
Serial Number:"E7050030"
Status:"Not Available"
Type:"Synchronous"
- "BANK 0"
Capacity:"16 GB"
Channel:"Controller1-ChannelA-DIMM1"
Configured Clock Speed:"6000 MHz"
Configured Voltage:"1350 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Second position"
Manufacturer:"Kingston"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"KF560C40-16"
Serial Number:"E504FAAC"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"FB, ALASKA - 1072009"
Caption:"Placa base"
Chipset:"Not Available"
Date:"01/09/2023 06:00 p. m."
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Gigabyte Technology Co., Ltd."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"Z790 AORUS ELITE AX"
Serial Number:"Default string"
Status:"OK"
Version:"x.x"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Mozilla Firefox, Google Chrome,122.0, Internet Explorer,11.1, Microsoft Edge,120.0"
Locale:"México"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"4.75 GB"
Physical Memory (Available):"18.53 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31.84 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.22621 Build 22621"
Virtual Memory (Available):"18.88 GB"
Virtual Memory (Total):"36.59 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [08/09/2023]"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [08/09/2023]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [08/09/2023]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [08/09/2023]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB5033920:"Update [1/31/2024]"
KB5034204:"Update [2/5/2024]"
KB5034225:"Update [2/5/2024]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [08/09/2023]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [08/09/2023]"
Microsoft ASP.NET Core 7.0.7 - Shared Framework (x64):".NET [22/08/2023]"
SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
SP1:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [Not Available]"
- "Processor"
- "13th Gen Intel(R) Core(TM) i7-13700KF"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 183 Stepping 1"
- "Chipset Name":"13th Gen Intel(R) Core(TM) i7-13700KF"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=13th+Gen++Core+i7+13700KF"
CPU Speed:"3.40 GHz"
Current Voltage:"1.6 volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 a. m."
Driver Path:"C:\Windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"16 x 384 KB"
Level 2 Cache:"16 x 24576 KB"
Level 3 Cache:"30 MB"
Load:"1%"
Manufacturer:"GenuineIntel"
Model:"183"
Name:"13th Gen Intel(R) Core(TM) i7-13700KF"
Number of Cores:"16"
Number of Cores Enabled:"16"
Number of Logical Processors:"24"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000B0671"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"1"
Version:"Not Available"
- "Storage"
- "KINGSTON SKC3000S1024G"
Capablities:"Random Access, Supports Writing"
Caption:"KINGSTON SKC3000S1024G"
Cylinder - Total:"124519"
Description:"Unidad de disco"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 a. m."
Driver Version:"10.0.22621.2506"
Error Code:"Device is working properly"
Firmware Revision:"EIFK31.6"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Unidades de disco estándar)"
Model:"KINGSTON SKC3000S1024G"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_KINGSTON_SKC3000\5&250CBB2B&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"1"
Sectors - Per Track:"63"
Sectors - Total:"2000397735"
Serial Number:"0000_0000_0000_0000_0026_B768_6400_B7B5."
Size:"953.86 GB"
Size – Available:"421.57 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31752345"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Disco fijo local"
File System:"NTFS"
Name:"Not Available"
Serial Number:"7AAEA95D"
Size:"953.08 GB"
Size – Available:"421.57 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

[ACarmona_Intel]

Hello Blanca1,

Thank you so much for the response, and we are sorry to hear that the troubleshooting steps that we have provided did not resolve our issue.

I was unable to find the SSU text file that you shared with us; could you possibly try attaching it or sending it to us again?

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[Blanca1]

Hello, is ok, sometimes it runs perfect and sometimes just wants me to not play. I couldn't upload my file becase is unable to read the format, (txt and pdf) that is why I'm uploading ss of the ssu, if there's a way I can send to you all txt file, let me know.

Thank you for your time and help

[VonM_Intel · Accepted solution]

Hi, Blanca1.

I appreciate you for taking some screenshots of your system's full specs. I understand that the system does not always work perfectly. I'm eager to make things right for you. We've previously tried updating the Intel Arc Graphics driver version, deleting all graphics card drivers, and manually installing the newest version for your Arc A750 GPU, however, the problem persists. As a result, I'd like to provide some troubleshooting steps that might help to fix the issue:

1. Make sure that the operating system is up to date:
   1. Click the Start button.
   2. Search for Windows Update.
   3. Click Check for Updates and run all pertinent updates.
2. In the case of a multi-monitor setup, check if the issue happens when only one display is attached.
3. Try different monitors and display cables. Use straight connections with no video adapters/dongles in between.
4. If the issue is with the VGA cable, use a different video output like HDMI, VGA, or DisplayPort* depending on the motherboard/laptop output options.
5. Check if the flickering issue happens inside the BIOS configuration screen (To access the BIOS, check with the motherboard/laptop manufacturer).
6. If the issue happens on the BIOS configuration screen, it could be a processor issue. Try using the processor on a different known working and compatible system (applies only on Intel® boxed processors).
7. In case you have a laptop and the issue is shown on the BIOS, contact the laptop manufacturer.

For additional troubleshooting steps to fix the black and flickering display, you may refer to the links/articles below:

• How to Fix a Flickering Screen with Intel® Graphics
• Black and Flickering Screen with Intel® Arc™ Graphics with Most Recent Graphics Drivers

In line with the SSU report, we can send you a private email, since we do not suggest posting any confidential information in our communities because it may be downloaded and used by other community members.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Blanca1.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best Regards,

Von M.

Intel Customer Support Technician

[Blanca1]

Hello, sorry for my late response, I didn't have time to test out the solutions you provide it, and also after a day or two of telling you it didn't work it did not flicker a bit, until know that I'm writting this for you,

I have not presented any issue with the BIOS, so thats good

With a second monitor I have not being able to test it long enough for me to say if is flickering in the other monitor or not (I have a drawing tablet)

I just wanted to thank you, I think the mayor problem is gone, I can play all my games even though now is flickering is doesn't compare on how was before, thank you so much for your time, If something happens again (I hope not) I will be consulting you again

I have a nice day

[VonM_Intel]

Hi, Blanca1.

You're very welcome! I'm glad to hear that the major issue seems to be resolved and that you can enjoy your games again. It's great that the BIOS is functioning properly, and hopefully, the flickering will not return. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Have a wonderful day and happy gaming!

Best Regards,

Von M.

Intel Customer Support Technician