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Problems with my Intel ARC A770 + StreamLabs OBS - Display splitting alone

Droni
Beginner
2,817 Views

(I'm Brazilian, I speak Portuguese and I used Google Translate)

Hello everybody.

I'm a streamer, my main PC has a Ryzen 9 5950x processor and a Geforce RTX 4090 graphics card.

My PC Stream has XEON E5-2699-V3 + Huananzhi F8 and Intel ARC A770 processor configuration. (Resizable Bar = On)

When I use StreamLabs with 1080x1080 configuration and QuickSync H.264 to perform my lives, there is a problem from time to time, where my transmitted screen is divided in half (not always with the exact aspect ratio).

I've tried to format my PC Stream and nothing, neither with windows 10 nor with windows 11.

I removed the card and replaced it with the previous card, which was a Geforce GTX 1060 and configured the Nvidia NVENC (new) in streamlabs. Believe me, the problem no longer occurred.

I bought the ARC A770 board precisely to bring a better experience to my followers (my page has 700 thousand followers), but unfortunately I have brought more problems than benefits.

I would like to ask for help to identify the cause of the problem.

Thanks in advance.

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9 Replies
Hugo_Intel
Employee
2,776 Views

Hello Droni


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing issues with your streaming software on your Intel® Arc™ A770 Graphics. Please let us know the following information:


  • I see the resolution that you mention is 1080x1080, Is this correct? If not, please let us know the correct resolution that you use.
  • Are you enabling QuickSync H.264 within StreamLabs or where are you enabling this option? Does the same issue happen if disabled?
  • Create a log file with the Intel® System Support Utility and attach it to your reply.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Droni
Beginner
2,770 Views

Hello,

First of all thanks for replying and trying to help me with my problem.

The 1080x1080 resolution is required to stream on the FACEBOOK and TIKTOK platform, however, I reproduce the same problem with the 1920x1080 resolution.

Regarding the encode tool, I reproduced this problem with both QuickSync H264 and software (x64).

I would like to reinforce that my monitor uses resolution of 1440x900, the capture card is Elgato 4K60PRO. MK2 and the rendering of the image 1080x1080 who does is STREAMLABS, this scenario is what I used with gtx 1060, worked without errors because the capture and rendering who does is StreamLabs.

I am attaching the file generated via SSU.

Thank you very much if you can help me with my problem.

Fernando

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VitaleJ
Beginner
1,834 Views

Facebook  recommended resolutions are 1280x720p  for non level up streamers  and a maximum if 1920x1080p  for levelup creators. 

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Hugo_Intel
Employee
2,738 Views

Hello Droni


Thank you for sharing this information with us. Please let's try the following:


  • Go to your motherboard manufacturer's website and make sure the BIOS is updated to the latest version. Contact the system's manufacturer in case you need further instructions for the update.
  • Uninstall the current driver using Display Driver Uninstaller. Once uninstalled, download and install the latest driver version 30.0.101.4146.
  • Please try disabling QuickSync and check if the same issue happens.


Best Regards,


Hugo O,

Intel Customer Support Technician.


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Hugo_Intel
Employee
2,679 Views

Hello Droni

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
2,642 Views

Hello Droni

  

I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best regards, 


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
2,527 Views

Hello Droni


We are interested in helping you solve this issue, so before closing this thread we wanted to recommend you update to the latest driver version 31.0.101.4255, you can use Display Driver Uninstaller as advised in previous posts.


In case you are still experiencing this issue, please share with us instructions steps by steps to replicate this issue from our side.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Droni
Beginner
2,439 Views

Dear I have good news.

After updating to driver version 4255, the problem was resolved

To see if the problem was indeed resolved, I uninstalled the driver and returned to driver version 4146, and the problems happened again.

Again I updated to version 4255 and the problem was solved. Given this fact, in my opinion, the problem was in the .4146 driver.

I believe that now I will be able to retire my GTX 1060

Thanks to everyone for trying to help me.

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Hugo_Intel
Employee
2,421 Views

Hello Droni


It is great to know the issue was resolved after updating to the driver version 31.0.101.4255. Hopefully, this information will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best regards,


Hugo O.

Intel Customer Support Technician.


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