Rocket League Arc 750 Drop

[Lowroen]

Hello, in every game it drops to 5 fps for 1-2 seconds and returns to normal, and it gets annoying at critical points. I am also using Intel Arc 750 and using the latest WHQL Certified Driver. I'd be happy to assist you. And Due to This Error, I Updated All Drivers But I Updated the Same New Arc 750 Driver, However, When the Control Panel Error Occurred, I Reverted to the Previous WHQL Update and It Gave the Same Error.
Sorry if there are any spelling errors, I am translating from Turkish to English with Google Translate.

[Lowroen]

I started Rocket League about 2 weeks ago and I'm experiencing a sudden fps drop. I suddenly drop from 300FPS to 60 and this happens at the most critical moments of the game. I will send you a video. Fps problem is at the end of the video. The game crashes while running properly. I'm using the latest WHQL drivers. My system is ARC 750

[Mike_Intel]

Hello Lowroen,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you using an Intel brand Arc A750?
2. Are you having this issue since you started playing this game?
3. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Lowroen]

I'm tired of looking at this site every day. My problem still persists. I wrote to the Intel server via Discord, there was no response, and there was no response from you either.

[Lowroen]

1. Yes, I use ARC 750

2. Yes, it will be about 3 weeks since we started playing

3. First of all, I was playing the game in a frameless window.
I moved it to full screen. It hasn't changed.
I reduced the graphics. It didn't work.
I deleted the game and reinstalled it. It still didn't work.
I tried new graphics drivers. It didn't work again.
I then reverted back to the latest WHQL driver since it was in Beta.
Yes, I was not the only person who experienced this error, my friend using Arc 750 also experienced the same problem.
It has nothing to do with Rocket League, but I occasionally experience sudden fps drops while playing GTA V and RDR2.

[Lowroen]

I downloaded the update named 32.0.101.6297, but the sudden fps drop continues.

[Lowroen]

Hello, I installed the new driver and while testing it, I received a message from WhatsApp and a notification appeared in the bottom right. When it arrived, FPS dropped from 300 to 30 for a moment, then increased to 300 again and this lasted for 3-4 seconds. When I switch to 270 fullscreen in a frameless window, I see 300 fps. I think the problem is that when you switch to another application while in the game and return to the game again, there is a sudden fps drop in the game.

[shanewatson5091]

You might try changing the LED connecting plug. It might feel awkward, but sometime it can be the reason of it (happened with me once). You can also search it up on YouTube.

[Mike_Intel]

Hello Lowroen,

Thank you for the update.

For me to further investigate, can you generate the SSU logs of your system?

Please refer to this link on how to get the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Lowroen,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Lowroen]

SSU File Ready

Now I will send you CapFrameX files I threw 3 matches in order to send you, I remembered when I saw your message, I send it via Google Drive.

https://drive.google.com/file/d/15x-7mBCnzKsN7NTGnFYwLVIyGxBEDWoL/view?usp=sharing

[Mike_Intel]

Hello Lowroen,

Thank you for the update.

Upon reviewing the SSU logs I found out that your Graphics driver is not updated. You are using 32.0.101.6314 and the latest that we have right now is version 32.0.101.6319. Kindly update the driver first and observe the system. Here is the latest driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Lowroen,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Lowroen,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[Lowroen]

I downloaded the latest driver now, did the necessary things and yesterday I was happy that there was no fps drop while playing the game, but today I played from 20:00 to 22:30, there was no problem. Very Random Situation