Screen flickering when in a game and there are certain things on the other screen

[JP117]

G'evening!

When I have a game open, in this case WoW: Classic, I get a flickering if I have certain things at the forefront on my second screen - WhatsApp web, YouTube, Twitch, WoWHead (when it has video ads playing).

I have an Acer Predator A770.

Is anyone else experiencing this?

Drivers are: 31.0.101.4369

Any and all support is welcome!

[Hugo_Intel]

Hello JP117

Thank you for posting on the  Intel® ARC™ Graphics Communites. I am sorry you are experiencing flickering screen issues on your system.

Please share with us the following information to further assist with this issue:

• Is this the only game affected by this issue? Have you tested any other games?
• Was this issue happening with the previous driver 31.0.101.4314?
• Is Resizable BAR enabled on your system?
• Share a screenshot of the in-game graphic settings.
• Create a log file with the Intel® System Support Utility and attach it to your response for more information on the hardware configuration. 

Best Regards,

Hugo O.

Intel Customer Support Technician.

[JP117]

Hi Hugo,

• Is this the only game affected by this issue? Have you tested any other games?
  • It's worst in WOW, but it has happened in Diablo4 and Among Us.
• Was this issue happening with the previous driver 31.0.101.4314?
  • I've only had the card installed for about 3 weeks, so this was my first driver. It's happening on driver - 31.0.101.4382
• Is Resizable BAR enabled on your system?
  • It is
• Share a screenshot of the in-game graphic settings.
  • 
• Create a log file with the Intel® System Support Utility and attach it to your response for more information on the hardware configuration. 
  • Log is attached

[Hugo_Intel]

Hello JP117

Thank you for the information. In this case, we would advise the following:

• Uninstall the current driver using Display Driver Uninstaller(DDU). Once installed reinstall the driver version 31.0.101.4382 or 31.0.101.4369. If the issue persists with those drivers just for testing our[oses also try the driver version 31.0.101.4314. as well in case you had previous graphics AMD or NVIDIA uninstall those drivers by selecting the corresponding manufacturer on step 6 of the DDU process.
• Update your BIOS to the latest version. Based on your motherboard manufacturer's website there are a few updates on your BIOS from the one you have currently installed so it would be better to update to ensure full compatibility.
• Tried different cables.

If the issue still persists, please share with us this other information:

• While having both monitors connected to the system, Create a System report following these instructions. Only use the instructions under Intel Graphics Command Center (Intel GCC): Report for Intel® Graphics Drivers
• Are you using any type of video adapters?

Best Regards,

Hugo O.

Intel Customer Support Technician.

[AsakuraYuuta]

I also encountered this issue

我也遇到了此问题

I have two 4K monitors

我是两个4K显示器

When one of them runs a DX11 full screen game，The other display screen will continuously flash black

当其中一个运行DX11全屏游戏时，另一个显示屏会不间断的黑屏闪烁

Currently, FF14 is the game that can clearly reproduce this fault

In addition, the drivers that experience this phenomenon are only above 4255, which means that starting from 43XX, both the beta and official versions exist

此外，出现这类现象的驱动只在4255以上，也就是从43XX开始，无论是测试版还是正式版都存在

4255 does not have this problem

4255没有这个问题

[JP117]

Hi Hugo.

I've ran the DDU, as I did when Installed the new GPU, and I have updated my bios. I've also changed over cables.

Fingers crossed!
I'll come back and update after a day or two of use.

Kind regards,

JP

[JP117]

Hi Hugo,

The flickering is still there. I am noticing it when playing a video in full screen now.

I'll change cables, and move round monitors to see if it's not GPU related.

I'll update over the next few days.

[JP117]

Hi Hugo,

I tried changing cables, etc and no luck. I have since changed my display from 144hz to 60hz, which matches my second monitor, and no flickering so far!

I'll put in a good gaming session later on, then report back.

Cheers, JP!

[Hugo_Intel]

Hello JP117

Thank you for the update. I understand that you will be testing the system while using the same refresh rate. In case the issue happens on that configuration, please let's try driver 31.0.101.4255 and check if the monitors can be used at their corresponding refresh rate based on @AsakuraYuuta there was no issue on that driver so it would be useful to know if this is a regression issue we might need to further investigate.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[JP117]

Hi Hugo

I've uninstalled the driver and installed 4255, let's see how we get on

Thank you.

[AsakuraYuuta]

我的两台4K显示器都是60Hz，并且最高支持也是60Hz，他们也运行在60Hz中。

My two 4K monitors are both 60Hz and support up to 60Hz, and they also run in 60Hz.

31.0.101.4255 没有出现任何问题

31.0.101.4255  No issues occurred

当版本来到43xx的所有版本就会出现这个问题，包括4311，4314，4335，4369，4382

This issue occurs when the version reaches all versions of 43xx，Including 4311，4314，4335，4369，4382

[Steve_NB]

I see my screen frequently start to go blank when I start my favourite game Elite, and with the last two or three drivers it happens on my 165Hz gaming monitor on startup, no game needed to trigger it. (Sadly Elite won't work at all since 31.0.101.4255).

This does not permanently fix the issue, but I find the following key combination when the flickering starts:-

shift+ctrl+win+b

does fix the issue in the current session.

My limited understanding is that this key combination restarts the graphics subsystem.

It may be possible that you hit a situation that could re-trigger the blanking in the short term, but certainly for me it fixes the issue until my next session.

I hope this is helpful,

Regards,

Steve

[Hugo_Intel]

Hello JP117

How is the driver 31.0.101.4255 behaving on your system? Have you tested the workaround shared by @Steve_NB?

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello JP117

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best Regards,  

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello JP117

We are interested in helping with this issue and would like to know if driver 31.0.101.4255 was working for you. Also, please know there are two newer driver versions 31.0.101.4499 and 31.0.101.4502, check if the issue still happens on those drivers.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Alberto_R_Intel]

Hello JP117, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Hugo_Intel]

Hello JP117

I see no further questions on this thread, so before we proceed to close it we just wanted to recommend the following suggestion:

Disable VRR(Variable Refresh Rate) in Arc Control

Go to Arc Control（Alt+I）> Display > Per-Display Settings > Disable Variable Refresh Rate

Best Regards,

Hugo O.

Intel Customer Support Technician.

[JP117]

Hi Hugo,

Apologies for the delayed reply!

I've since gone out and purchased a new main display, and I am not updating drivers to the latest, see if that provides any resolution. The old monitor is having a good life my eldest!

I'll report back with any issues, or with a simple "woo"!

[Steve_NB]

Hi Hugo,

I'm not the OP but I thought I would give this a go for my Elite dangerous screen blanking issue (I'll include a link to my original video of the issue - https://drive.google.com/file/d/1rPxKfDsHD79clboHZCI7yIH2DHHqteiT/view?usp=gmail). Apologies for the Police TV show soundtrack in the background! 

This seems to fix my issue without having to resort to shift+ctrl+win+b

And of course, if I enable the feature while Elite is running, the issue starts up again.

So still possibly a workaround rather than a fix, as I don't have the benefit of this feature.

Possibly the feature does not work with my monitor?

I notice that on my two office style monitors (60Hz refresh only) this option is disabled - and of course I never see the issue on these monitors. With a single refresh rate I'm guessing the feature cannot work on these.

As I am sure I mentioned elsewhere I see the exact same issue with the more recent drivers without even running Elite, just the windows desktop. Of course I don't use these drivers as Elite won't work with them, but I assume this will work here as well.

I'm guessing more work needs to be done with allowing this feature to support more monitors?

Thanks and Regards,

Steve

[Hugo_Intel]

Hello Steve_NB

Good to know this workaround fixes the flickering on your game. Answering your question in order to be able to activate Variable Refresh Rate(VRR) on a monitor, the monitor has to be compatible with either G-Sync, Freesync, or Adaptive sync standards. If it cannot be activated on your other monitors most likely they might not be compatible with either of the mentioned technologies.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Steve_NB]

Hi Hugo,

thank you for your response.

My gaming monitor claims to be freesync compatible, but my other monitors claim no compatibility with any of the standards you mentioned.

So I suppose the question is, is there an acknowledgement that the arc graphics cards VRR feature does not work well with all monitors that claim these compatibilities, and will there be an effort to improve compatibilities?

Best regards,

your favorite awkward customer

Steve