Sound lagging behind video

[Jahom]

I bought the new Arc A770 video card and also updated to the new path. But the sounds still lagging behind the video. I don't know how to deal with it.

[Mike_Intel]

Hello Jahom,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the model of your processor?
2. What is the specification of your power supply?
3. What is your OS?
4. When do you experience this, is it during games or while watching videos?
5. What are the troubleshooting steps that you tried?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Jahom,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Jahom,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician