THE CREW MOTORFEST - INTEL ARC A770 and A750 ISSUES

[Dedsec10]

Hello,
Currently facing issues on Crew Motorfest, as GPU encounters a significant amount of FPS drop in games or the GPU cannot be found while launching even on the latest drivers. Although, the every condition in GPU was checked and everything was good.

• Latest drivers updated
• Resizable BAR is on
• set to the maximum resolution
• No other applications running in the background
• launched via Ubisoft connect

Please keep me posted!!
Thank you if you get the solution!

Best Regards,
Dedsec10

[Mike_Intel]

Hello Dedsec10,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. What was the last change before the issue started?
3. Can you share the screenshot of the error that the GPU cannot be found?
4. If you can still enter the menu of the game, can you take the screenshot of the Graphics settings?
5. Can you also provide a video of the performance?
6. Please help generate the SSU logs of your system for me to review the drivers installed. Please refer to the link below on how to generate the logs.

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Dedsec10]

Hello Mike_Intel,

Thank you for acknowledging the message.
I need your super assistance on the problem I'm facing lately.

I will guide you through your answers step-by-step.

1. Yes it was working fine way before.

2. The last change I performed, updated to latest drivers and cleared the previous documents.

3. attachment has been added below

4. Sure, attachment is added below

5. Okay, I'll try to upload the video.

[Mike_Intel]

Hello Dedsec10,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Dedsec10,

Thank you for the update.

While waiting for the SSU and video, let me also recommend the following steps and tell me if there will be improvements.

1. Try to update the BIOS of your motherboard to the latest if the BIOS is not yet updated.
2. Kindly try to update the driver using DDU method. Please refer to the links below for the link of the latest driver and steps for DDU.

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Dedsec10,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Dedsec10,

I hope you are having a good day.

I am sending another follow up to check if you already tried our recommendations. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician