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221 Discussions

Unreal Gold - Steam Play on Linux not working

guccismith
Beginner
134 Views

Unreal Gold fails to launch from Steam client on Linux (Ubuntu 22.04).

See error logs:

Steam: An X Error occurred
X Error of failed request: BadWindow (invalid Window parameter)
Major opcode of failed request: 20 (X_GetProperty)
Resource id in failed request: 0xa001a7
Serial number of failed request: 21
xerror_handler: X failed, continuing
Steam: An X Error occurred
X Error of failed request: BadWindow (invalid Window parameter)
Major opcode of failed request: 20 (X_GetProperty)
Resource id in failed request: 0xa001a7
Serial number of failed request: 21
xerror_handler: X failed, continuing
Steam: An X Error occurred
X Error of failed request: BadWindow (invalid Window parameter)
Major opcode of failed request: 20 (X_GetProperty)
Resource id in failed request: 0xa001a7
Serial number of failed request: 21
xerror_handler: X failed, continuing

0 Kudos
5 Replies
Hugo_Intel
Moderator
112 Views

Hello guccismith


Thank you for posting on the  Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing issues when trying to play Unreal Gold. Please let us know the following information in order to help with this issue:


  • Please run the Intel® System Support Utility and attached the log file to get more information about your system. Instructions to run the tool can be found on the release notes file on the same download link.
  • Please share with us a short video showing this issue.
  • What steps can be followed to replicate the issue?
  • Is Resizable BAR enabled in Bios?


Best Regards,


Hugo O.

Intel Customer Support Technician.


guccismith
Beginner
97 Views

Hello Hugo,

 

  • Please run the Intel® System Support Utility and attached the log file to get more information about your system. Instructions to run the tool can be found on the release notes file on the same download link.
    • Please find attached <ssu_ubuntu_2204.txt> file
  • Please share with us a short video showing this issue.
    • Please find attached <Unreal_Gold_Steam_Play_Ubuntu_22_04.zip> file (extract for video content)
  • What steps can be followed to replicate the issue?
    • Install Steam on Linux, enable Steam Play compatibility layer in Setting, install Unreal Gold -> launch Unreal Gold
  • Is Resizable BAR enabled in Bios?
    • YES - if have also tried disabling it but no difference

 

Best regards,
Linus

Hugo_Intel
Moderator
79 Views

Hello guccismith


I really appreciate the information that you have provided. We will continue checking this internally. I will post back once I have an update for you or in case we need more information.


Best Regard,


Hugo O.

Intel Customer Support Technician.


Hugo_Intel
Moderator
46 Views

Hello guccismith


We are still researching this issue. We noticed that on the log file from the Intel® System Support Utility that you shared with us, the Intel® Arc™ GPU model is not specified. Could you please let us know the specific model or models that you have tested so far?


Best Regards,


Hugo O.

Intel Customer Support Technician.


Hugo_Intel
Moderator
29 Views

Hello guccismith


I hope you are doing fine. 


Were you able to check the previous post? 

Please let us know the requested information to continue our research on this issue.


Best regards,  


Hugo O.  

Intel Customer Support Technician.


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