Dear Intel Arc Graphics Support Team,
I am reaching out as a frustrated owner of the Intel Arc A770 GPU regarding severe performance issues with Riders Republic. Despite exhausting every possible troubleshooting measure on my end, the problems persist, resulting in wasted time and a suboptimal gaming experience. Here are the details of the issue and the extensive steps I have undertaken to resolve it:
The Problem
- The game suffers from low GPU usage (~70%) and exhibits extremely poor performance in areas with trees or other detailed scenery.
- During races or fast-moving sequences, the FPS frequently drops into the 30s, making the game almost unplayable in these moments.
- Performance only reaches expected levels when viewing low-complexity scenes, such as the ground or sky.
- This behavior is a well-documented issue related to DX11 on Arc GPUs and can be mitigated by using DX12 or Vulkan renderers. However, neither option is natively available for this game.
Steps Taken to Resolve the Issue
Adjusted In-Game Settings:
- I experimented with every in-game graphics setting, including lowering the quality to reduce the load on the GPU. While performance marginally improves, this is not due to reduced GPU load since GPU usage remains at ~70% to 50%.
Explored Renderer Alternatives:
- I explored multiple technical solutions to force the game to use DX12 or Vulkan renderers, which are known to perform better on Arc GPUs.
- Adjusted command-line arguments and explored modifications to enable these renderers, but these efforts were ultimately unsuccessful due to game limitations.
Proposed Solutions
Given the well-documented incompatibility of DX11 with Arc GPUs, I urge Intel to:
- Develop a Custom Driver Patch: Address the DX11 rendering inefficiencies specifically affecting games like Riders Republic.
- Collaborate with Game Developers: Work with Ubisoft to integrate DX12 or Vulkan renderer support into the game.
Additional Info:
Settings: Ultra
Store: Ubisoft Connect
Performance metrics: RTSS and Intel Presentmon
Location of problem: Basically everywhere that has foliage, most prominently the riders ridge itself.
Other games with the same problem: all Guerilla Engine games on PC: Death Stranding DC, Horizon Zero Dawn/Forbidden West; dx11 mode in any game that is not forced(cmd line arguments etc.)
I have gone to great lengths to resolve this issue independently, yet the underlying problem persists. I request Intel's immediate attention to provide either:
- A timeline for a driver-level fix.
- Guidance on additional steps I can take to resolve this problem.
Your swift response and a concrete plan of action would be greatly appreciated.
Sincerely,
The7uphero
