Visual glitches on Windows 11 with new driver for Intel Arc

[bart93]

On Dell Precision 3590 with Intel Arc Graphics, new driver version (which is being installed automatically on Windows 11) causes visual glitches and animations.

Everything works correctly on driver 31.0.101.5382 and starts glitching on 32.0.101.6733.

My two colleagues have the exact same laptop model, and they both began experiencing similar problems after driver update.

After reverting the driver to 31.0.101.5382 it works fine but I think it's more of a workaround than a solution (more so if you consider it's not that easy to prevent Windows 11 from updating drivers automatically for a specific device).

Is there any other solution than installing older driver version?

[TodayI812]

Windows update downgraded my driver for the Arc Graphics video card to 31.0.101.5382 driver date: 3/27/2024 today.  Hopefully this will suffice until they figure out the issues with the newer drivers. 

[Mike_Intel]

Hello bart93,

I hope you are having a good day.

I am just making a follow up on the 2 logs that I requested on my previous post.

If you have questions, please let us know. Thank you.

@TodayI812

 If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[bart93]

Hi, sorry for the delayed response.

I cannot access the links you provided (https://wiki.ith.intel.com/) because I'm getting the following error when I try to log in:

AADSTS90072: User account '<here was my Intel account email - I redacted it>' from identity provider 'live.com' does not exist in tenant 'Intel Corporation' and cannot access the application 'e7712fb0-ac12-4860-902c-ecd7ecf16986'(F5_App_Proxy_Prod) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

[Mike_Intel]

Hello bart93,

Thank you for the update.

I am sorry to hear that, however both links are working on my end. Can you try accessing the links using different network or system?

Here are the links again:

How to Capture Windows' System Event Viewer Log - CCG AXG & Graphics Home Site - Intel Enterprise Wiki

How to Capture DirectX Debug Layers - CCG AXG & Graphics Home Site - Intel Enterprise Wiki

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello bart93,

I hope this message finds you well.

Since you mentioned that you cannot access the link, kindly refer to this link:

"How to Extract Information from the DirectX* Diagnostic Tool."

For Windows Event Logs, follow and share these steps:

Windows Event Viewer: In Windows 11, 10, 8.1, or 8:

• Press the Windows Key
• Type: Event Viewer
• Select View Event Logs
• Choose the type of logs you need to export:

To save the log:

• Windows 11, 10, 8.1, 8, or 7: Action -> Save All Events As...

For DirectX Debug Layers, here are the steps:

1.Run the “Dbgview.exe”

2. Search Windows for dxcpl and run it

3. Press "Edit List..." in the Direct3D 10/11/12 tab

4. Select application that you would like to inspect

5. Add executable file to the list and click "Ok"

6. Select "Force On" under the Direct3D/DXGI Debug Layer section and "Ok" to close the window and save changes

7. Run the game/app, reproduce the issue, and go back to the Debug View app

8. Save the log file and attach it to your case / HSD / triage checklist

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ArchieD_Intel]

Hello bart93,

Did you have a chance to review the previous post?

Please see the article on how to extract information from the DirectX* Diagnostic Tool: "How to Extract Information from the DirectX* Diagnostic Tool."

For Windows Event Logs, follow and share these steps:

Windows Event Viewer: In Windows 11, 10, 8.1, or 8:

• Press the Windows Key
• Type: Event Viewer
• Select View Event Logs
• Choose the type of logs you need to export:

To save the log:

• Windows 11, 10, 8.1, 8, or 7: Action -> Save All Events As...

Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Mike_Intel]

Hello bart93,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician