WWE 2K23 & 2K22 Performance & Graphical Issues on Arc A770

[ItsPaybackHere]

There is a graphical problem in both WWE 2K23 & 2K22 (and maybe even older WWE 2K titles) and a major performance issue in 2K23 with the Arc A770. This was tested with both the latest stable (31.0.101.4255) and beta (31.0.101.4311) drivers.

Graphical Problem

When using any of the game's built-in creation suite or downloaded superstars/attires in the Community Creations (found in-game as well), it would cause certain parts of the superstar's body to become corrupted and this only appears in the Arc gpu when compared to my RTX 3080. While I was able to test WWE 2K23 & 2K22, I would not be surprised if this appeared in the older WWE 2K games.

Performance Issues

In the WWE 2K games, the game speed is attached to the framerate, meaning that it is crucial for the game to be running at 60fps in order to have a smooth experience. This is not the case in 2K23 with the Arc gpus. It doesn't matter what the graphical settings are or even resolution as they all drop below 60 fps quite often or it can't maintain it for a sustained period of time. 

I was able to isolate the performance issues to the GPU by installing the Arc A770 in three different systems, a i9 12900k setup, a Ryzen 1600 AF setup and an i5 9400 (all with Re-sizeable Bar turned on and working as intended) to eliminate if the CPU was a contributing factor. (For the system report, I will be attaching the Ryzen system as that is where the Arc gpu spends most of its time).

Video

[Hugo_Intel]

Hello ItsPaybackHere

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry you are experiencing these graphics and performance issues in the WWE2K games.

We appreciate all the information that you have provided, in order for us to further review this problem, please let us know the distribution service that these games were downloaded from(EPIC, Steam).

Best Regards,

Hugo O.

Intel Customer Support Technician.

[ItsPaybackHere]

These were all downloaded through Steam.

[Hugo_Intel]

Hello ItsPaybackHere

Thank you for sharing all the information with us. We will check this issue with our team and I will get back to you once I have more information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello ItsPaybackHere

I appreciate your patience. We want to let you know that we were able to reproduce this issue and our lab and the problem has been reported to our developer team so they can work on a resolution that should come up as a driver update, however, there is no an estimated time for the fix to be released but if you want to get an update in a later time you can reference the Bug ID 14018786863.

We appreciate that you have taken the time to report this issue that helps us improve our Intel® Arc™ GPUs.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[olivia32]

Hello there,

Based on the information provided, it seems that there are two separate issues with the Arc A770 graphics card. The first issue is a graphical problem in WWE 2K23 and 2K22, which causes certain parts of the superstar's body to become corrupted when using the game's creation suite or downloaded content. This issue only appears with the Arc A770 and not with the RTX 3080. It is possible that this issue may also appear in older WWE 2K games.

The second issue is a performance problem in WWE 2K23 with the Arc A770 graphics card. The game speed is attached to the framerate, and the graphics card is unable to maintain a consistent 60fps, regardless of the graphical settings or resolution. This issue has been isolated to the graphics card, as it occurs in three different systems with different CPUs.

It may be helpful to reach out to the game developers or graphics card manufacturer for further assistance with these issues. Additionally, checking for any available driver updates or patches for the game may also be worth trying.

Best Regards 

Olivia Devid

[Hugo_Intel]

Hello ItsPaybackHere

I see there are no further questions regarding this issue, we will proceed to close this thread. Feel free to open a new topic if you need further assistance. Once again we thank you for reporting this issue to us.

Best Regards,

Hugo O.

Intel Customer Support Technician.