Yellow display tint

[logitrop]

On an asus x515ea laptop, after installing the latest graphics driver and rebooting, the display takes on a yellow tint. If you go to the graphics control center in the display section, the display shade immediately becomes normal, but after rebooting it becomes yellow again.

I installed both Windows 10 and Windows 11 completely, the result is the same. Pentium Gold 7505 processor
without graphics drivers there is no such problem.

[JeanetteC_Intel]

Hello logitrop,

Thank you for posting in Intel Communities.

For further assistance, please look at the private message I sent to your email. Check your inbox, and also your spam and junk folders, as the message may have been filtered there.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello logitrop,

Thank you for your reply/confirmation via private message.

Concerning the graphics display issues on your ASUS X515EA laptop after installing the latest driver, please note that, since this is an OEM device, our support might be limited due to unfamiliarity with the specific technology and customizations made by the manufacturer. However, I will do my best to help you.

To better understand the issue and provide effective recommendations, please provide the following key information:

1) Please share the current graphics driver installed on your ASUS laptop, as well as the previous driver version before the update/installation when the issue began.

2) Did you experience any graphics or display issues that prompted you to update the driver, or were you simply aiming to keep your drivers up to date? If there were issues prior to the driver update, please provide details so we can identify the root cause.

3) Was the driver installed manually, or did you use a driver updater tool?

• If installed manually, please provide the link from which you downloaded the driver. If a driver updater tool was used, please share the name of the tool/application. Note: This information is crucial to determine the actual driver responsible for the "yellow tint display."

4) Is the "yellow tint display" issue:

• Observed while using a specific application within the OS?
• Present at all times within the OS?
• Also visible outside the OS (during boot-up or in BIOS, etc.)?

5) Are you using an external display or just the native laptop screen?

• If using an external display:
  • Does the issue occur on both the external screen and the native laptop screen? Unplug the external display; does the issue persist?

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[logitrop]

1. The current driver version is 31.0.101.4255, it was installed automatically by updating Windows 11. I also tried to install the newest version of the Intel® Graphics driver 32.0.101.6989 (it works very hard, even during installation it slows down and freezes, at the moment where you need to agree to the terms.)
2. The laptop was bought second-hand, so I reinstalled Windows.
3. The drivers were installed in all possible ways, both by updating Windows, manually, and with the help of
Intel® Driver & Support Assistant, the result is the same. Moreover, on different versions of Windows, both 10 and 11.
4. The problem is always present, in all applications, this problem is not in the BIOS, it appears. As soon as Windows starts loading, if you delete the drivers, Then this problem also goes away and the colors become normal.
5. I use only the native laptop screen.

[JeanetteC_Intel]

Hello logitrop,

Thank you for the update. Since you've confirmed that the current driver (31.0.101.4255) was automatically installed through a Windows 11 update, it appears to be a generic driver from Microsoft, matching the version from ASUS. The latest driver (32.0.101.6989) from Intel is also generic, but it is the newest version available for installation. However, we recommend using OEM drivers to ensure your system has drivers specifically customized for your device.

With this in mind, please proceed with a clean installation of the latest OEM driver (Version V31.0.101.4255) using Display Driver Uninstaller (DDU) to remove all previous Intel® Graphics Drivers. This will ensure that all remnants from past installations are properly cleared.

Please let me know the outcome.

Best regards,

JeanetteC.

Intel Customer Support Technician

[logitrop]

I did everything according to your instructions. There are no changes. I will even show you on video how the color changes during loading.

[JeanetteC_Intel]

Hello logitrop,

Could you please perform a clean installation using DDU once more, but this time with the latest Intel® Graphics Driver 32.0.101.6989? I understand you have installed this driver before, but I'm unsure if you used DDU to remove the previous driver.

If the issue continues, please provide the latest SSU log file so I can conduct a thorough investigation.

I look forward to hearing from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[logitrop]

I did everything as you asked, the result is the same.

[VonM_Intel]

Hello logitrop,

Thank you for the detailed information and for taking the time to test multiple scenarios, including reinstalling Windows, trying different driver versions, and following the calibration steps. I truly appreciate your effort in narrowing down the root cause. Based on your observations, that the yellow tint appears only when the Intel® Graphics driver is installed and disappears when it’s removed, this strongly suggests a driver-related or compatibility-specific issue rather than a hardware defect with the display.

However, to isolate the issue, please follow the below steps to calibrate the display:

• Open Settings
• Go to Display
• Go to Advance Display
• Click on Display adapter properties for Display X, where X is the display you want to calibrate
• Go to Color management tab
• Click on Color Management button
• Go to Advanced tab
• Click on Calibrate display
  • If a User Account Control dialog pops up, click on Yes
• Follow the on-screen instructions
  • Click on Next
• Configure the settings according to your requirement

Do let me know if the results show the same issue

Best regards,

Von M.

Intel Customer Support Technician

[logitrop]

I have done all these actions many times before, it does not give any result. I will attach a video to illustrate how it works. As soon as Windows loads, a yellow tint immediately turns on, in order for the color to become normal, you need to go to Intel® Graphics Software and click the display tab, the normal screen tint immediately turns on. Moreover, this application works very hard, despite the fact that the laptop is not the slowest, and strangely enough the same problem with other driver versions, I do not understand how this can happen. I will attach a link to the video.

https://photos.app.goo.gl/o9UYv8XyRRzvxobF8

[JeanetteC_Intel]

Hello logitrop,

Thank you for sharing these important details and the video showing the issue. I will investigate thoroughly and provide an update as soon as it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello logitrop,

Intel provides generic versions of software and drivers.

• Your computer manufacturer may have altered the features, incorporated customizations, or made other changes. 
• If you have an OEM device, contact Computer Manufacturer Support Websites for best driver compatibility with your system.
  • Source: Where to Obtain an Intel® Graphics Driver for an OEM (Original Equipment Manufacturer) Product?

Please be advised that the generic driver may have altered some settings, as it is a generic version. Version 31.0.101.4255, being an OEM driver, should function properly since it is specifically customized by Asus. To further troubleshoot the issue, please follow the steps outlined in the Asus article titled: [Notebook] Splendid - Introduction of Four Modes and Troubleshooting

Make sure to download MyASUS Splendid Version V7.0.0.484, as it is the latest version available under the "Software and Utility" section at this link: https://www.asus.com/supportonly/x515ea/helpdesk_download/

If the latest OEM driver V31.0.101.4255 still does not fix the issue it is highly recommended contacting your system manufacturer's technical support for further assistance.

I hope this helps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello logitrop,

I haven't heard from you for few days now. If the latest OEM driver V31.0.101.4255 still does not fix the issue, it is highly recommended contacting your system manufacturer's technical support for further assistance.

I will go ahead and close this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician