arc a 770 crash

[MattaeoDoig]

I have tried ever possible solution Since buying a brand new Arc a770 LE card to have it run, for 3 days of trying I wasn't able to open the control panel with the lates drivers until I hard wiped my entire computer(which is fine), but then even after that about 5 min into any game I own my computer will black screen crash and ill have to hold my power button.

i was so excited to use this brand new card but I'm about to shelf it and go back to my old one until this issue is resolved. 

That being said I may just be stupid, this is my first gpu swap so something my not be compatible but that being said, the gpu runs fine until there is any stress amount and it gives up

I have tried:

1. DDUing my old nividia drivers and Intel ones as well

2.DDUing my drivers in safe mode (then reinstalling latest) x5

3. Fully hard resetting my pc(then reinstalling Intel latest drivers)

I also used as much of the Intel support functions I could as well as the ssu system

All in all I'm annoyed and so confused, help would be appreciated.

Thanks 

[Saabjock]

Did you install the driver using the .exe file?

Try removing everything then use the extracted .zip and install just the driver... no other software (ARC control, RGB control, etc...)

See if that fixes the black screen first off.

You can always go back into the resources folder at a later time to install those other two components.

[Jean_Intel]

Hello MattaeoDoig,

Thank you for posting on the Intel️® communities. If we may jump into the conversation, we would like to have a better understanding of your issue, provide us with the following:

• Does the black screen issue occur in any particular game title or all games?
• What power supply model are you using?
• Create a report using the Intel® Graphics Command Center:
• Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello MattaeoDoig,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello MattaeoDoig,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.