arc770 ，pubg ，dx12 模式下，无法突破 120fps的问题

[echo_zhu]

arc770 ，pubg ，dx12 模式下，无法突破 120fps

[JeanetteC_Intel]

Hello echo_zhu,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。今后，我将用英文回复您。

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Current graphics driver version installed.

• Include other driver versions that previously worked.

2) Screenshot of your game settings.

3) Platform where your game (PUBG) is played.

Additionally, please share your system configuration so I we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach the SSU log file as you reply.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[echo_zhu]

1.驱动版本 32.0.101.6314    ，从来没有驱动可以让我dx12模式下突破 120fps

2.设置如图：

3.游戏平台：steam

[RandyT_Intel]

Hello echo_zhu,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[JeanetteC_Intel]

Hello echo_zhu,

Good day.

We have recently released driver version 32.0.101.6449 WHQL_Certified (Latest). Please proceed with the clean installation of this driver version using the Display Driver Uninstaller (DDU) to Uninstall.

I also noticed that the BIOS firmware installed is on your PC is not the latest. This may help fix any system performance issue, so I highly recommend contacting your motherboard manufacturer support team, to get assistance on this critical update.

I will wait for your reply so I can proceed with further investigation.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello echo_zhu,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。今后，我将用英文回复您。

Were you able to check the previous post? 

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello echo_zhu,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。今后，我将用英文回复您。

I have not received any response in the past few days. I hope that the recommendation I shared regarding the helped fix the problem. I will now proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician