astc texture doesn't support hardware decoding in arc a380

[Arman4]

astc texture doesn't support hardware decoding in arc a380. why its not working. please get a update for astc . it does not have any solution in YouTube.

[Earl_Intel]

Hi Arman4,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues with your system. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below.

• Is ASTC working fine before?
• May I know also when the issue started?
• Are there any changes on the system before you encounter this issue?
• What are the troubleshooting steps that you already tried?
• What application are you using when enabling ASTC?
• What graphics driver version do you have on your system?

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Arman4,

I was wondering whether you have gotten a chance to study the questions I posted. Please notify me as soon as possible so that we can determine the best method to address this issue.

Best regards,

Earl E.

Intel Customer Support Technician.

[Earl_Intel]

Hi Arman4,

I have not heard back from you, so I will close this inquiry. If you require additional assistance, please post a new question, as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician.