black mirror

[mustafaozkanbulut]

I have a black screen problem in unreal engine and game guru max applications, as soon as I enter the application, the screen goes when I move within the application. two separate companies similar feature 2 side game making application. my system is enough 64 gb ram, my graphics card arc 750

[Mike_Intel]

Hello mustafaozkanbulut,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. When did you purchased your Arc A750?
2. Are you using an Intel brand Arc A750?
3. Was it working fine before?
4. Did you change any settings before the issue started?
5. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[mustafaozkanbulut]

I bought it 5 months ago, and I was experiencing the same issue before in GameGuru MAX, but I wasn’t having it in Unreal Engine. Now, I’ve started experiencing it there as well. Sometimes, the same thing happens while playing games. I reinstalled the driver cleanly, lowered and raised the settings to the highest and lowest levels, and repaired the Windows files. Honestly, I’ve tried many fixes, but I still couldn’t solve the problem.

[Mike_Intel]

Hello mustafaozkanbulut,

Thank you for the update.

For further investigation, please help provide the following details:

1. Can you provide a video of the issue?
2. Please help generate the SSU logs of your system. Kindly refer to the link below for the steps on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[VonM_Intel]

Hello mustafaozkanbulut,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician