fc24 directx error

[Mehmet2]

fc24 oynarken directx hatası alıyorum bunun bir çözümü var mı

[AlfredoS_Intel]

Hi Mehmet2,

Thank you for your patience in waiting for an update.

We are already in the initial phase of our investigation regarding the issue that you raised, and it seems we are missing a vital information. We need this to ensure that we accurately conduct our simulation should we need to reproduce the issue.

May we know what distribution service are you using to launch the game? (Example: Steam, Epic Games, EA Play)

I will wait for your reply on this, so I can promptly ask our team to resume the investigation.

Best Regards,

Alfred S

Intel Customer Support Technician

[Mehmet2]

Hello Alfredo

I bought the game through Epic Games and whwn opening it,it opens from the EA app

Thank you

[AlfredoS_Intel]

Hi Mehmet2,

Thank you for your response and providing more details regarding the issue,

We will continue checking this and the information that provided is invaluable to us.

Please allow us some time to check on this. We hope for your understanding regarding this

We will get back to you no later than 3 business days from now.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Mehmet2,

We appreciate your patience in waiting for an update.

We are moving on to the simulation and reproduction phase of our investigation of your concern and while doing this, to precisely simulate the issue, we noticed that there are two version of the game: ultimate and standard. Although ultimate may just have some additional skins, jerseys, shoes, etc., we will still need to ensure that we mimic the game that you have as close as possible.

We will be waiting for this information.

Best Regards,

Alfred S

Intel Customer Support Technician

[Mehmet2]

Hello Alfredo

Thank you very much for your work and effort.I have the standard versıon of the game.I hope this informatıon ıs useful.

Thank you again

[AlfredoS_Intel]

Hi Mehmet2,

Thank you for your response and providing more details regarding the issue,

We will continue checking this and the information that provided is invaluable to us.

Please allow us some time to check on this. We hope for your understanding regarding this

We will get back to you no later than 3 business days from now.

Best Regards,

Alfred S

Intel Customer Support Technician

[Mehmet2]

Hello Alfredo,

İs there any progress?

[RonaldM_Intel]

Hi @Mehmet2 

I have been trying to reproduce the crash on FC 24 using my A770 LE + Core i5-12400 and latest WHQL driver 32.0.101.5762 and so far it has worked correctly, no crash or error message.

You mentioned this can happen quite randomly so I'm going to extend the test for longer time.

Thank you for your patience.

Best Regards,

Ronald M.

[Mehmet2]

Hello again

My processor is r5 5600x with the latest driver installed.The problem is caused by the graphics card.Frankly its strange that you dont have it considering the error it gave me.I have no idea why this is happening I hope you can solve it.

[RonaldM_Intel]

Thank you for your patience @Mehmet2 

I switched to a system with AMD Ryzen 7 7700X + Windows 11 23H2 and Arc A770 so it is closer to your configuration.

After playing for about 10 hours spanning 2 days I could not see the DX error message or the game crashing.

Looking at EA's official forums this seems to be a game error since there are reports of it happening on other GPUs as well. For reference:

1. https://answers.ea.com/t5/Technical-Issues/Directx-Function-quot-Getdeviceremovedreason-quot/m-p/13844862/highlight/true#M47256
2. https://answers.ea.com/t5/Technical-Issues/EAFC-24-Crashing-with-DirectX-Error/m-p/13436302/highlight/true#M33277
3. https://answers.ea.com/t5/Technical-Issues/DirectX-Error-Crash/m-p/13113103/highlight/true#M21655

I do want to investigate if this is GPU specific though. Can you share the EA app logs? They should be found in

• "C:\ProgramData\EA Desktop\Logs"
• "C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs"

Best Regards,

Ronald M.

[Mehmet2]

Hello again

Thanks for your effort.Where Exactly can I find these ea logs

[RonaldM_Intel]

They should be found in

• "C:\ProgramData\EA Desktop\Logs"
• "C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs"

[AlfredoS_Intel]

Hi Mehmet2,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. 

We hope that our suggestion for you to coordinate with the manufacturer of your software directed you to a resolution for your concern.

We were waiting for your feedback since it is important for us to give you the right solution on your concern.

As much as we would like to continue assisting you, we need to close it to avoid overwhelming your inbox with notifications. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician

[Welington]

On the EA Sports forum, many users reported that deleting the profile from the home screen and creating it again resolves these bugs.

One of the "WindowsBlackScreenDiagnosticsV1" errors indicates that the operating system is corrupt, in which case a format is recommended.