hi myself vishwash,
my laptop flicker or screen off for 1 or 2 seconds when i connect charger adapter and when i remove adapter.
AS PER ME
it is because of intel UHD Graphics version 32.0.101.5542 driver problem because when i disable it this issue not occurred and when i re-enable it this issue again occurring means driver issue plz fix this as soon as possible and respond to my bug and mail or inform me regarding the solution of this issue
i hope you fix this issue and respond my laptop flicker or screen off for 1 or 2 seconds when i connect charger adapter and when i remove adapter.
AS PER ME
it is because of intel UHD Graphics version 32.0.101.5542 driver problem because when i disable it this issue not occurred and when i re-enable it this issue again occurring means driver issue plz fix this as soon as possible and respond to my bug and mail or inform me regarding the solution of this issue
laptop details:
Device name LAPTOP-QUGN29JS
hp victus
Processor 13th Gen Intel(R) Core(TM) i5-13420H 2.10 GHz
Installed RAM 16.0 GB (15.6 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home Single Language
Version 24H2
Installed on 14-01-2025
OS build 26100.4349
Experience Windows Feature Experience Pack 1000.26100.107.0
i hope you fix this issue and respond me soon me soon
連結已複製
Hi VishwashParmar,
Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:
- What is the exact model of your laptop?
- Have you tried using the OEM driver for testing?
- When did the issue start? Was it after a specific driver update?
- What are the troubleshooting steps that you tried so far?
- Have you used DDU to completely remove all residual drivers and installed a new one?
Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.
If you have any questions, please let us know. Thank you.
Best regards,
Archie D.
Intel Customer Support Technician
Hello VishwashParmar,
We wanted to check if you had the chance to review the questions we posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.
Best regards,
Earl E.
Intel Customer Support Technician
Hi VishwashParmar,
Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Best regards,
Archie D.
Intel Customer Support Technician
