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3316 Diskussionen

there is no option in the intel settings to stretch the screen

yukixdd
Einsteiger
415Aufrufe

I wanted to set the resolution to full screen in csgo but there is no such option in the intel settings

0 Kudos
5 Antworten
RandyT_Intel
Moderator
344Aufrufe

Hi @yukixdd,

 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

 

  • Please provide the SSU log report and share it here so I can review your system's configuration. 
  • Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
  • Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
  • Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
  • Could you please confirm which Intel application you're currently using? Is it Intel Graphics Command Center, Intel Arc Control, or Intel Graphics Software?
  • When did the issue first occur? 
  • Have you made any software or hardware changes to the system recently? 
  • What troubleshooting steps have you tried so far? 

 

I look forward to your response and am committed to resolving your issue promptly. 

  

Warm regards,  

  

Randy T.  

Intel Customer Support Technician  

 

yukixdd
Einsteiger
212Aufrufe

1. From below 2. Steam 3. Like yes 4. From below 5. Intel graphics control center 6. Well I downloaded csgo and wanted to set the resolution to full screen 7. Downloaded drivers 8. I wrote to NVIDIA support and they replied that it might be necessary to roll back the drivers and install the old Intel control panelСнимок экрана (6).pngСнимок экрана (7).png

yukixdd
Einsteiger
212Aufrufe

1. From below 2. Steam 3. Like yes 4. From below 5. Intel graphics control center 6. Well I downloaded csgo and wanted to set the resolution to full screen 7. Downloaded drivers 8. I wrote to NVIDIA support and they replied that it might be necessary to roll back the drivers and install the old Intel control panelСнимок экрана (6).pngСнимок экрана (7).png

yukixdd
Einsteiger
212Aufrufe

1.  Лог SSU  from below. 2. Steam. 3. yes. 4.  from below. 5.  graphics control center Intel. 6. Well, when I downloaded CSGO and wanted to set the resolution to full screen. 7. installed drivers. 8. I wrote to Nvidia and they said that maybe I need to roll back the driver and install the old Intel panel because I have an Optimus type laptop.

 

 

Снимок экрана (6).png

Снимок экрана (7).png

 

 

RandyT_Intel
Moderator
193Aufrufe

Hi @yukixdd,

 

To continue investigating and supporting your case, I just need a quick clarification. Kindly check your email, I’ve sent you a private message. Thank you!

 

Regards,  

  

Randy T.  

Intel Customer Support Technician  


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