Installation failed with error code 1000 (Intel® Arc™ & Iris® Xe Graphics - Windows)

[HubCze]

Hello
I have a problem. During the installation of drivers I get the message "Installation failed with error code 1000". How to solve this problem.

[VonM_Intel]

Hi, HubCze.

Thank you for posting in our Community, and I understand how inconvenient it is to encounter an error during a graphics driver installation. The “Installation failed with error code 1000” typically indicates a general installation failure, often due to a conflict with existing driver remnants, permission issues, or system-level corruption. Let’s walk through a clean and effective resolution path. To accurately triage and resolve error code 1000 during driver installation for Intel® Arc™ & Iris® Xe Graphics, I would like to know the following details:

• Have you previously installed any Intel graphics drivers, and were they removed completely before this attempt?
• Have you made any recent changes to system settings, BIOS, or Secure Boot configurations?
• Did you select "Customize Installation" and check the "Clean Installation" checkbox during the installation process?
• Is this the first time you've encountered this issue, or has it been recurring with every update?

Additionally, if you've already taken any steps to resolve this issue before reaching out, please share those details with me so I can avoid repeating any unnecessary actions.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[MercanOPS]

Hello, I am facing the same issue. Every time I update, the same problem recurs; the update does not complete, and I check the box every time, performing a clean installation.

[HubCze]

119 / 5 000

Hi. The problem turned out to be the Windows 11 update (KB5055627). I uninstalled it and the drivers were already installed.

Thanks

[VonM_Intel]

Hello, HubCze.

Thank you for the update, and I appreciate you taking the time to investigate the issue. I'm glad to hear that uninstalling the Windows 11 update (KB5055627) resolved the problem and allowed the drivers to install successfully. If you encounter any further issues or need additional assistance, please don’t hesitate to reach out. Just to confirm, was the issue resolved after the Windows 11 update?

Best regards,

Von M.

Intel Customer Support Technician

[HubCze]

Hello,
YES, problem its solved.

[VonM_Intel]

Hello, HubCze.

Thank you for the update, and I'm glad to hear the issue has been resolved. It’s helpful to know that uninstalling Windows Update KB5055627 allowed the drivers to install properly. Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

Have a great day!

Best regards,

Von M.

Intel Customer Support Technician

[JulieS]

How do you un-install KB5055627?

Is that risky?

[AlHill]

@JulieS 

That is a Microsoft question.  Ask them.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]