ERROR: MCU reports connection failed for stream:#############

[shiva_s_]

Hi Sir,

I installed MCU 3.3.1 in ubuntu 14.04 server in a private network and got public IP using NAT. Now after starting services i.e., ./bin/start-all.sh when i open mcu url in chrome,

In console I am getting 2 errors 

1) ERROR: MCU reports connection failed for stream: #############

2) ERROR: publish failed: peer connection failed

where I can see my self video and not getting total video layout under my self video

Can u plz help me

[Qiujiao_W_Intel]

Please check ip_address setting in MCU, for NAT network environment, you should follow configurations below to allow external access to MCU:

1. in webrtc_agent/agent.toml: cluster->ip_address set to internal network ip address, webrtc->ip_address set to public network ip

2. in video_agent/agent.toml cluster->ip_address set to internal ip address

3. in audio_agent/agent.toml cluster->ip_address set to internal ip address

4.  in access_agent/agent.toml cluster->ip_address set to internal ip address

5. in portal/portal.toml, portal->ip_address set to public network ip

[Marçal_S_]

Hello i'm using the V3.4 and i have the same problem described bellow, i can't see the parameters that you say in the solution. Can you tell how configure the NAT in v3.4

Many thanks 

[shiva_s_]

Make sure whether all required ports are opened bidirectionally or not

[Marçal_S_]

The ports are all opened inbound 8080,5672 and 3000 for outbound all ports openeds

[shiva_s_]

Make to open in and out coming for all the ports which are required

[Marçal_S_]

what ports are required? because if i open in to all trafic, it works but i dont whant open all ports because its a public server.

In help says that the ports are:

8080,3000 and 5672

Thanks!

[Lei_Z_Intel1]

Internal communication ports: Default MongoDB service port, default RabiitMQ port, TCP connections between video/aduio/webrtc agent nodes

External communication ports: Nuve management console 3000, basic service 3001/3004, Portal service 8080, WebRTC connections UDP ports > 10000

All those above ports are configurable.

[Kiran_Raj_RA]

i am running intel webrtc mcu version 3.3 in a virtual machine and the virtual machine ip address is 10.100.10.85 and my public ip (50.58.3.85) is pointed to vm ip so the socket.io not able to connect please help 

i also tried by changing public ip address in portal.toml file then also it not working

[palla__muralidhar]

Hi there,

We are also running into same issue in Lan itself.

We installed MCU v3.4.1 in ubuntu 14.04 server in a private network and all ports are opened. all services are started well, Able to see self video as well but streaming is getting failed when we started MCU URL in Chrome Browser with 2 users in same default room.

Error: MCU reports connection failed for stream:xxxxxx

no idea, what are we missing here.

Please let us know your thoughts on this as soon as possible.

Thanks

Muralidhar

[palla__muralidhar]

Hi,

Logs are attached below from woogeen-portal.stdout.

2017-11-14 14:20:43.695  - INFO: SocketIOServer - portal.unpublish failed: stream does not exist
2017-11-14 14:21:58.890  - INFO: SocketIOServer - emitted connection_failed, reason: controller.publish failed, reason: Error occurs during internal publish/subscribe.
2017-11-14 14:21:58.912  - INFO: SocketIOServer - portal.unpublish failed: stream does not exist
2017-11-14 14:34:19.628  - INFO: SocketIOServer - emitted connection_failed, reason: controller.publish failed, reason: Error occurs during internal publish/subscribe.
2017-11-14 14:34:19.881  - INFO: SocketIOServer - portal.unpublish failed: stream does not exist
2017-11-14 15:38:33.559  - INFO: SocketIOServer - emitted connection_failed, reason: controller.publish failed, reason: Error occurs during internal publish/subscribe.
2017-11-14 15:38:33.594  - INFO: SocketIOServer - portal.unpublish failed: stream does not exist
2017-11-14 15:41:41.413  - INFO: SocketIOServer - emitted connection_failed, reason: controller.publish failed, reason: Error occurs during internal publish/subscribe.
2017-11-14 15:41:41.421  - INFO: SocketIOServer - portal.unpublish failed: stream does not exist

[Qiujiao_W_Intel]

@Palla, are there more than one network interfaces on your device? if yes, please specific setting ip address and network interface mentioned above. If no, please provide detailed MCU log and your network deployment information.