‘Ice procedure failed’ error

[Lai__Jing]

hi Intel team,

我们在3.5.1 的版本上，有些电脑JS SDK上之前使用会议都正常，但某个时候就会出现加入会议失败，返回的错误为‘Ice procedure failed’。出现这个错误后，就再也无法加入会议。切换了网络也不能解决问题。请问是什么原因？

JS SDK 上的Log 截图见附件：

MCU 的 log，有错误显示：

2018-02-09 13:48:54,397  - ERROR: NiceConnection - video - NICE Component 1 FAILED
2018-02-09 13:48:54,397  - ERROR: NiceConnection - Nice Failed, stopping ICE

错误详细信息请看附件

请帮忙查看是什么原因。

谢谢！

Jing Lai

[ANIL_K_3]

Hi,

May be in WEBRTC NODES service running multiple times . Use killall node and start your required services

[Qiujiao_W_Intel]

Thanks for the answer ANIL. @Lai, according to your description, please try v3.5.2, we have a fix on this issue in v3.5.2, also we will have a new release near the end of Q1 which will fix issues on network and scalability.

[Lai__Jing]

Thanks Qiujiao, we are switching to v3.5.2, and keeping a close eye on new mcu status.

@Anil, we only have one WebRTC node running.  When the issue happened, it was not helpful even though restart all services.  Would you kindly let me know how you kill all nodes?  

[software__revamp]

I am on 3.5.2, still have this issue

2018-04-14 12:06:46,667  - WARN: WebRtcConnection - Bad source SSRC in RTCP feedback packet: 4223418021
2018-04-14 12:06:47,749  - ERROR: NiceConnection - video - NICE Component 1 FAILED
2018-04-14 12:06:47,749  - ERROR: NiceConnection - Nice Failed, stopping ICE