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‘Ice procedure failed’ error

Lai__Jing
Beginner
225 Views

hi Intel team,

我们在3.5.1 的版本上,有些电脑JS SDK上之前使用会议都正常,但某个时候就会出现加入会议失败,返回的错误为‘Ice procedure failed’。出现这个错误后,就再也无法加入会议。切换了网络也不能解决问题。请问是什么原因?

JS SDK 上的Log 截图见附件:

MCU 的 log,有错误显示:

2018-02-09 13:48:54,397  - ERROR: NiceConnection - video - NICE Component 1 FAILED
2018-02-09 13:48:54,397  - ERROR: NiceConnection - Nice Failed, stopping ICE

错误详细信息请看附件

请帮忙查看是什么原因。

谢谢!

Jing Lai

0 Kudos
4 Replies
ANIL_K_3
Beginner
225 Views

Hi,

May be in WEBRTC NODES service running multiple times . Use killall node and start your required services

 

 

Qiujiao_W_Intel
Employee
225 Views

Thanks for the answer ANIL. @Lai, according to your description, please try v3.5.2, we have a fix on this issue in v3.5.2, also we will have a new release near the end of Q1 which will fix issues on network and scalability.

Lai__Jing
Beginner
225 Views

Thanks Qiujiao, we are switching to v3.5.2, and keeping a close eye on new mcu status.

@Anil, we only have one WebRTC node running.  When the issue happened, it was not helpful even though restart all services.  Would you kindly let me know how you kill all nodes?  

software__revamp
Beginner
225 Views

I am on 3.5.2, still have this issue

2018-04-14 12:06:46,667  - WARN: WebRtcConnection - Bad source SSRC in RTCP feedback packet: 4223418021
2018-04-14 12:06:47,749  - ERROR: NiceConnection - video - NICE Component 1 FAILED
2018-04-14 12:06:47,749  - ERROR: NiceConnection - Nice Failed, stopping ICE

 

 

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