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Safari remote stream subscription failed

Hello Team,

Sample web application is working fine in Chrome, while coming to safari we are getting error messages with remote mixed stream in MCU.

Please find below attached screenshot of console log .

 

Thanks, 

Nikhil

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23 Replies
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Employee
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Hi, Nikhil

Hi, Nikhil

 Could you provide more information, e.g  reproduce steps and  Safari version  etc

Thanks

Yanbin

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Hi Yanbin,

Hi Yanbin,

Simply we download the framework, and started MCU server in AWS(GPU is not enabled) with self signed certificates.

Opened index.html from node server with port number 80 in safari browser (v12.0.2).  We got issue as "Receive remote stream without subscription". 
Our local stream is published successfully, and visible at other end.But at safari user end remote mixed stream is not subscribed.

While compare to chrome browser, its working fine.

Please find below attachment for console log screenshot. 

Thanks,

Nikhil

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Hello,

Hello,

Any help would be appreciated.

Thank you.

Best Regards,
Nikhil.

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Employee
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Hi, Nikhil

Hi, Nikhil

 We also found this issue on our release testing cycle.  It seems the safari issue and related to machine hardware. It works fine on some of machines while works abnormally on others during our testing.  We will monitor safari related fix closely . 

 

Thanks

Yanbin

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Hi Yanbin,

Hi Yanbin,

Thanks for your reply.when  we will expect release patch for this issue. 

Thanks,

Nikhil.

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Hi Yanbin,

Hi Yanbin,

when  we will expect release patch for this safari browser  issue. not even working in ios,ipad devices also please fix it as soon as possible .

Thanks,

Nikhil

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Beginner
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Hi,

Hi,

We are also facing this issue, is there any update on this?

Thanks.

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Hi Yanbin,

Hi Yanbin,

Any update would be appreciated.

Thanks,

Nikhil.

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81 Views

Hello,

Hello,

Any update would be appreciated.

Thanks,

Nikhil.

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Hi Nikhil

Hi Nikhil When the problem arises in January, the MCU version is 4.1. The problem has been solved in 4.2. I tested that Safari can subscribe to mix streams. Please try again. If there is a problem, please send out the specific replication steps. I will follow up. Thank you.
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Hi Zhao,

Hi Zhao,

Simply we download the framework(4.2), started MCU server in AWS(GPU is not enabled) with ssl.

Opened index.html(https://abc.com:3004)  in safari browser (v12.0.2).  We got issue as "Receive remote stream without subscription". 
Our local stream is published successfully, and visible at other end.But at safari user end remote mixed stream is not subscribed.

Can you help me on this.

Thanks,

Nikhil

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Highlighted
81 Views

Hello,

Hello,

Any help would be appreciated.

Thank you.

Best Regards,
Nikhil.

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Highlighted
81 Views

Hello,

Hello,

Any help would be appreciated.

Thank you.

Best Regards,
Nikhil.

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Highlighted
Employee
81 Views

Hi,

Hi,

We have some questions about your case:

1. Did the subscription fail on safari every time or sometimes?

2. How about subscribing forward streams? (add /?forward=true)

3. Did you subscribe the stream published from safari or from chrome?

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Hi,

Hi,

1  subscription fail on safari every time (forward=false)

2 working fine on forward=true

3 we tested for safari to safari and chrome to safari both are not working for forward=false

Thanks,

Nikhil kumar

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Employee
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Hi,

Hi, According to your description, the settings of mixed stream may not be suitable for safari. Please check the format of your mixed stream configuration. If the codec is H264, make sure h264 is enabled through ./video_agent/install_deps.sh
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New Contributor I
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I came across the same issue

I came across the same issue as Nikhil described.

I have installed h264 deps. I set the view's video format to { "profile" : "CB", "codec" : "h264" }.

Installing OpenH264 Video Codec Library provided by Cisco Systems, Inc? [Yes/no]Yes
OpenH264 Video Codec provided by Cisco Systems, Inc.
Download OpenH264...
--2019-05-24 09:13:39--  https://github.com/cisco/openh264/releases/download/v1.7.0/libopenh264-1.7.0-linux64.4.so.bz2
Resolving github.com (github.com)... 13.250.177.223
Connecting to github.com (github.com)|13.250.177.223|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location: https://github-production-release-asset-2e65be.s3.amazonaws.com/13909573/f2fd4882-5295-11e7-8207-5ec... [following]
--2019-05-24 09:13:40--  https://github-production-release-asset-2e65be.s3.amazonaws.com/13909573/f2fd4882-5295-11e7-8207-5ec...
Resolving github-production-release-asset-2e65be.s3.amazonaws.com (github-production-release-asset-2e65be.s3.amazonaws.com)... 52.216.238.83
Connecting to github-production-release-asset-2e65be.s3.amazonaws.com (github-production-release-asset-2e65be.s3.amazonaws.com)|52.216.238.83|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 518124 (506K) [application/octet-stream]
Saving to: 'libopenh264-1.7.0-linux64.4.so.bz2'

100%[=====================================================================================================================================================================================================>] 518,124      101KB/s   in 5.0s   

2019-05-24 09:13:46 (101 KB/s) - 'libopenh264-1.7.0-linux64.4.so.bz2' saved [518124/518124]

Download libopenh264-1.7.0-linux64.4.so success.
OpenH264 install finished.

And the document of sampleRoom is:

{
    "_id" : ObjectId("5cdbb5f62b1a7612c1ad6b6d"),
    "name" : "sampleRoom",
    "notifying" : {
        "streamChange" : true,
        "participantActivities" : true
    },
    "transcoding" : {
        "video" : {
            "parameters" : {
                "keyFrameInterval" : true,
                "bitrate" : true,
                "framerate" : true,
                "resolution" : true
            },
            "format" : true
        },
        "audio" : true
    },
    "mediaOut" : {
        "video" : {
            "parameters" : {
                "keyFrameInterval" : [ 
                    100, 
                    30, 
                    5, 
                    2, 
                    1
                ],
                "bitrate" : [ 
                    "x0.8", 
                    "x0.6", 
                    "x0.4", 
                    "x0.2"
                ],
                "framerate" : [ 
                    6, 
                    12, 
                    15, 
                    24, 
                    30, 
                    48, 
                    60
                ],
                "resolution" : [ 
                    "x3/4", 
                    "x2/3", 
                    "x1/2", 
                    "x1/3", 
                    "x1/4", 
                    "hd1080p", 
                    "hd720p", 
                    "svga", 
                    "vga", 
                    "qvga", 
                    "cif"
                ]
            },
            "format" : [ 
                {
                    "codec" : "vp8"
                }, 
                {
                    "profile" : "CB",
                    "codec" : "h264"
                }, 
                {
                    "codec" : "vp9"
                }
            ]
        },
        "audio" : [ 
            {
                "channelNum" : 2,
                "sampleRate" : 48000,
                "codec" : "opus"
            }, 
            {
                "sampleRate" : 16000,
                "codec" : "isac"
            }, 
            {
                "sampleRate" : 32000,
                "codec" : "isac"
            }, 
            {
                "channelNum" : 1,
                "sampleRate" : 16000,
                "codec" : "g722"
            }, 
            {
                "codec" : "pcma"
            }, 
            {
                "codec" : "pcmu"
            }, 
            {
                "channelNum" : 2,
                "sampleRate" : 48000,
                "codec" : "aac"
            }, 
            {
                "codec" : "ac3"
            }, 
            {
                "codec" : "nellymoser"
            }, 
            {
                "codec" : "ilbc"
            }
        ]
    },
    "mediaIn" : {
        "video" : [ 
            {
                "codec" : "h264"
            }, 
            {
                "codec" : "vp8"
            }, 
            {
                "codec" : "vp9"
            }
        ],
        "audio" : [ 
            {
                "channelNum" : 2,
                "sampleRate" : 48000,
                "codec" : "opus"
            }, 
            {
                "sampleRate" : 16000,
                "codec" : "isac"
            }, 
            {
                "sampleRate" : 32000,
                "codec" : "isac"
            }, 
            {
                "channelNum" : 1,
                "sampleRate" : 16000,
                "codec" : "g722"
            }, 
            {
                "codec" : "pcma"
            }, 
            {
                "codec" : "pcmu"
            }, 
            {
                "codec" : "aac"
            }, 
            {
                "codec" : "ac3"
            }, 
            {
                "codec" : "nellymoser"
            }, 
            {
                "codec" : "ilbc"
            }
        ]
    },
    "views" : [ 
        {
            "video" : {
                "layout" : {
                    "templates" : {
                        "custom" : [],
                        "base" : "fluid"
                    },
                    "fitPolicy" : "letterbox"
                },
                "keepActiveInputPrimary" : false,
                "bgColor" : {
                    "b" : 0,
                    "g" : 0,
                    "r" : 0
                },
                "motionFactor" : 0.8,
                "maxInput" : 16,
                "parameters" : {
                    "keyFrameInterval" : 100,
                    "framerate" : 24,
                    "resolution" : {
                        "height" : 480,
                        "width" : 640
                    }
                },
                "format" : {
                    "profile" : "CB",
                    "codec" : "h264"
                }
            },
            "audio" : {
                "vad" : true,
                "format" : {
                    "codec" : "opus",
                    "sampleRate" : 48000,
                    "channelNum" : 2
                }
            },
            "label" : "common"
        }
    ],
    "roles" : [ 
        {
            "subscribe" : {
                "video" : true,
                "audio" : true
            },
            "publish" : {
                "video" : true,
                "audio" : true
            },
            "role" : "presenter"
        }, 
        {
            "subscribe" : {
                "video" : true,
                "audio" : true
            },
            "publish" : {
                "video" : false,
                "audio" : false
            },
            "role" : "viewer"
        }, 
        {
            "subscribe" : {
                "video" : false,
                "audio" : true
            },
            "publish" : {
                "video" : false,
                "audio" : true
            },
            "role" : "audio_only_presenter"
        }, 
        {
            "subscribe" : {
                "video" : true,
                "audio" : false
            },
            "publish" : {
                "video" : false,
                "audio" : false
            },
            "role" : "video_only_viewer"
        }, 
        {
            "subscribe" : {
                "video" : true,
                "audio" : true
            },
            "publish" : {
                "video" : true,
                "audio" : true
            },
            "role" : "sip"
        }
    ],
    "participantLimit" : -1,
    "inputLimit" : -1,
    "__v" : 0
}

Any suggestion?

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New Contributor I
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The file attached is error

The file attached is error info from console when subscribe the mix stream at Safari.

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Hello,

Hello,

Any update would be appreciated.

Thanks,

Nikhil.

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