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JThom96
Beginner
586 Views

Can't get it to work with any monitor.

The PC turns on, it seems, but I get no display on any monitor I hooked it up to. I tried one of those tiny HDMI monitors they sell for Raspberry Pis, I tried an adapter hooking it into a standard monitor, and I tried a USB monitor.

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12 Replies
AlHill
Super User
75 Views

What is the model number of your Intel Compute Stick?

 

Doc

 

JThom96
Beginner
75 Views

Where can I find that? It that the number under the bar code?

AlHill
Super User
75 Views

Take a photo of the back of the compute stick and post it.

 

Doc

 

JThom96
Beginner
75 Views

I don't own a phone or a camera.

AlHill
Super User
75 Views

Then, just post whatever information is printed on the stick, front, back, or sides.

 

You do have an Intel Compute Stick, right?

 

Doc

 

JThom96
Beginner
75 Views

On the top, it simply says Intel inside. On the bottom is a bar code with "Windows 10 Home Mini PC" above it and the following below it: 3258636383889.

One the box it can in, it says Model: W5 and then the rest is obscured because someone put tape over it.

AlHill
Super User
75 Views

You do not have an intel compute stick. You need to contact the manufacturer of your device, or return it to the place of purchase.

 

Doc

 

JThom96
Beginner
75 Views

So you're saying that this one I bought off Amazon is a fake?

LeonWaksman
Super User
75 Views

  1. The following information will help you to identify Intel Compute Stick: https://www.intel.com/content/www/us/en/support/articles/000005941/mini-pcs/intel-compute-sticks.htm...
  2. Here you will find information how the Third-Part Compute Sticks are identified: https://www.intel.com/content/www/us/en/support/articles/000027168/mini-pcs/intel-compute-sticks.htm...

 

Leon

 

AlHill
Super User
75 Views

No, I am saying it is not an Intel Compute Stick. There are manufacturers of other devices that resemble the Intel Compute Stick. Perhaps you purchased one of those.

Also, the amazon listing would have the proper model numbers.

 

Doc

 

Esteban_C_Intel
Employee
75 Views

Hello JThom96,

 

I would like to know if you need further assistance? If so, could you please run the Intel® System Support Utility for Windows* and share the results with me? You will find the tool at the following link.

 

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

Esteban_C_Intel
Employee
75 Views

Hello JThom96,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

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